EHR Training Solution Consultant

Regular requisition; no clearance required (NACI/T1 public trust). Job family: Functional Experts. Core skills: Communication, Training and Development, Training Content, Training Needs Assessment. Certifications: none required. Experience: 5+ years related experience. U.S. citizenship not required. Remote-based role; candidate must reside in the U.S.

About the role

The Training Solution Consultant will serve as an embedded training and user-support resource for an assigned Tier 1 Subject Matter Expert (SME) team supporting Veterans Affairs Electronic Health Record Modernization. The consultant helps ensure end users receive timely, site-specific support; identifies and coordinates refresher-training needs; provides input on training-content updates; and strengthens adoption of processes, systems, and tools supported by the Tier. The consultant operates as an integrated extension of the assigned Tier 1 SME team, coordinating priorities and work activities with designated Tier leadership and SMEs. The role may require participation in scheduled office hours, training sessions, communities of practice, virtual meetings, and site-specific support activities.

Responsibilities

Liaison

• Embed within the assigned Tier 1 SME team and develop a working understanding of its workflows, processes, systems, user populations, and training materials.
• Advise SMEs and training owners on needed changes to training content, including updates prompted by workflow changes, system enhancements, policy changes, or recurring user issues.
• Help maintain training materials, FAQs, job aids, communications, and other user-facing resources in partnership with content owners and SMEs.
• Participate in established communities of practice, Tier meetings, office hours, working sessions, and other stakeholder forums.

Deliver

• Serve as a primary coordinator for site-specific user-support and refresher-training requests.
• Coordinate with local site contacts and other support functions to ensure training and support are delivered consistently and aligned with business needs.
• Facilitate instructor-led classes, virtual sessions, office hours, and drop-in support sessions when required.
• Assess reported training gaps, recurring questions, user feedback, and adoption issues to recommend appropriate support interventions.
• Track support themes, training activity, recurring issues, and user feedback; provide regular updates and recommendations to the Tier team.
• Identify the appropriate modality — coaching, job aid, microlearning, or refresher — based on the urgency and complexity of the gap.
• Deliver or coordinate refresher training, targeted coaching, demonstrations, facilitation, job aids, and other learning-support resources as needed.
• Validate proficiency following interventions to confirm gaps have been addressed sufficiently.
• Support change-management and communications activities associated with new or revised workflows, tools, system functionality, or training materials.

Demonstrate

• A documented understanding of the assigned Tier’s training, adoption, and end-user-support needs.
• Coordination and delivery of site-specific refresher training, coaching, office hours, and other user-support activities.
• Active participation in Tier meetings, classes, working sessions, and communities of practice.
• Recommendations for training-content revisions, new job aids, FAQs, and other user-support resources.
• Periodic reporting on training activity, user feedback, recurring issues, emerging risks, and improvement opportunities.
• Ongoing collaboration with Tier SMEs to improve end-user readiness, confidence, and adoption of Oracle Health EHR workflows and related tools.

Requirements

• Experience delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare environment.
• Experience with the Oracle Health Electronic Health Record (EHR), including end-user support, workflow training, adoption, optimization, system implementation, onboarding, Oracle Health maintenance training, or system-related process changes.
• Ability to translate complex clinical, operational, or system processes into clear, practical learning content and user guidance.
• Strong facilitation, presentation, communication, and stakeholder-management skills.
• Experience identifying learning needs and recommending appropriate training or performance-support solutions.
• Ability to work independently while collaborating closely as an embedded member of a cross-functional team.
• Strong organizational skills, including the ability to manage multiple requests, priorities, and follow-up activities.
• Proficiency with common virtual collaboration, presentation, and documentation tools.

Qualifications

• Experience with the Federal Electronic Health Record (FEHR), including its clinical, operational, training, implementation, or end-user-support environment.
• Experience supporting enterprise EHR implementations, process transformation, or large-scale change initiatives.
• Experience developing or maintaining training materials, job aids, knowledge articles, FAQs, and facilitator guides.
• Familiarity with learning-management systems, virtual-learning platforms, or knowledge-management tools.
• Experience supporting geographically distributed sites, facilities, or diverse user groups.
• Prior experience in a consulting or contractor role supporting client teams.

Benefits

GDIT offers a comprehensive Total Rewards package for all U.S.-based employees:

• Medical plan options, some with Health Savings Accounts; dental plan options; vision plan.
• 401(k) plan with pre- and post-tax contribution options up to IRS annual limits and company match.
• Full flex work weeks where possible and a variety of paid time off plans: vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• Typically 15 days of paid leave per calendar year for vacations, personal business, and illness, plus 10 paid holidays per year (prorated based on date of hire).
• Paid Family Leave program: up to 160 hours of paid leave in a rolling 12-month period for eligible employees.
• Short- and long-term disability benefits; life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance (provided or available).
• AI-powered career tool identifying career steps and learning opportunities; internal mobility team focused on career goals.
• Award-winning culture of innovation and a military-friendly workplace.

Pay

The likely salary range for this position is $99,025 – $133,975. Salary will be set based on experience, geographic location, and possibly contractual requirements and could fall outside of this range.

Schedule

• Scheduled weekly hours: 40