EHR System Analyst

About the role

The EHR System Analyst plays a crucial role in supporting the daily use, functionality, and optimization of the Electronic Health Record (EHR) system. This position provides frontline support to providers and staff, assists with training, and participates in testing and implementation of new features and system improvements. The Analyst helps maintain EHR workflows, troubleshoots issues, and collaborates with the vendor and internal teams to ensure the EHR operates efficiently and reliably.

Responsibilities

• Provide daily support to end users across clinical and operational teams in their use of the EHR system, including basic troubleshooting and issue resolution
• Triage system issues, resolving those within scope and escalating more complex issues to the Senior EHR System Analyst or vendor as appropriate
• Serve as the point of contact for user questions and routine technical assistance
• Affords maintenance of EHR workflows, templates, and documentation standards as directed by the Managing Director of IT, with input from the Senior EHR System Analyst
• Performs initial testing of minor changes, updates, or enhancements to the EHR system
• Supports documentation of processes, updates, and user guides
• Coordinates with HR and assists in delivering initial EHR training to new staff and providers
• Provides routine refresher training and user support for existing staff
• Affords assistance in creating basic training and communication materials for new features or updates
• Affords assistance in testing new features, upgrades, and patches, following structured testing plans established by the Senior EHR System Analyst
• Provides day-of go-live support to staff during system updates or functionality changes
• Helps prepare and distribute basic announcement documentation for changes to the EHR affecting users
• Maintains clear and professional communication with internal teams and the EHR vendor regarding support tickets and system issues
• Works with clinical staff and providers to understand routine system concerns and improvement opportunities, escalating when appropriate
• Participates in relevant training and meetings to remain current on EHR system functionality
• Contributes to departmental projects as assigned by the Managing Director of IT
• Travel within the designated service area
• Performs other duties as assigned

Requirements

• Education/Licensure: A high school degree or GED equivalent is required. A bachelor’s degree in Health Information Technology, Informatics, Computer Science or related fields is preferred
• Experience: 2-4 years of experience supporting an EHR system in a behavioral health or healthcare setting is required. 1 year of prior experience with the CareLogic or NextGen EHR is preferred
• Knowledge, Skills, and Abilities: The ability to maintain confidentiality and comply with HIPAA regulations is required. Excellent communication skills, both oral and written, are required. Excellent organizational skills are required. A valid driver's license is required. An appropriate level of auto insurance coverage is required. The ability to manage deadlines within a fast-paced, high-volume environment is required. The ability to operate in an Internet-based, automated office environment is required. The ability to maintain a high-speed internet connection is required
• Physical Requirements: Prolonged periods of sitting at a desk and working on a computer is required. Must be able to lift up to 15 pounds at times

Qualifications

• Education/Licensure: A high school degree or GED equivalent is required. A bachelor’s degree in Health Information Technology, Informatics, Computer Science or related fields is preferred
• Experience: 2-4 years of experience supporting an EHR system in a behavioral health or healthcare setting is required. 1 year of prior experience with the CareLogic or NextGen EHR is preferred
• Knowledge, Skills, and Abilities: The ability to maintain confidentiality and comply with HIPAA regulations is required. Excellent communication skills, both oral and written, are required. Excellent organizational skills are required. A valid driver's license is required. An appropriate level of auto insurance coverage is required. The ability to manage deadlines within a fast-paced, high-volume environment is required. The ability to operate in an Internet-based, automated office environment is required. The ability to maintain a high-speed internet connection is required

Skills

• Excellent communication skills, both oral and written
• Excellent organizational skills
• The ability to maintain confidentiality and comply with HIPAA regulations
• The ability to manage deadlines within a fast-paced, high-volume environment
• The ability to operate in an Internet-based, automated office environment
• The ability to maintain a high-speed internet connection

Benefits

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP)