EHR Applications Manager

About the role

Hybrid role with required on‑site work. Candidates must be local to the Richmond, VA commuting area. The IT Applications Manager is responsible for handling the operational support, maintenance, and development activities for healthcare business applications, managing the Epic Orders, Bugsy, and ASAP applications.

Responsibilities

• Work closely with hospital team members to identify, evaluate, select, and implement information technologies that support business plans and IT strategies.
• Act as a focal point for communicating related system problems within the department and collaborate with other teams and vendors on changes, fixes, and updates.
• Manage the release process for applications, including department‑wide and end‑user communication.
• Lead a team of IT specialists responsible for implementing and upgrading system hardware and application software.
• Manage service delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by end users for assigned applications.
• Keep abreast of new developments and forecast future trends in application integration in the healthcare industry; maintain a strong understanding of technology and its application to achieve business objectives.

Requirements

• Five (5) years’ experience in relevant IT field and three years of leadership experience (required).
• Ten (10) years’ experience in relevant IT field and five years of leadership experience (preferred).
• Previous Epic experience in training, build, and/or support of the Epic systems electronic health record suite (preferred).
• Healthcare experience desired.
• Must be certified in Epic module(s) appropriate to area of responsibility as determined by leadership; each project/exam must be passed within three attempts; successful Epic certification(s) required within 60 days of final training; maintain required Epic certification for appropriate role.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Business, or Engineering from an accredited program or an equivalent combination of education, training, and/or experience (required).
• Master’s Degree in Computer Science, Information Systems, Business, or Engineering from an accredited program; related certification (preferred).

Skills

• Demonstrated capability for problem solving, decision making, sound judgement and assertiveness.
• Adaptable, open to change, able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Ability to focus on details and technicalities while retaining a comprehensive vision of the big picture.
• Works well under pressure and manages several responsibilities with ease and composure.
• Advanced interpersonal, written and oral communication skills.
• Solid leadership skills.