EHR Applications Analyst 3-Beaker

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The EHR Applications Analyst 3 is responsible for delivering world-class support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. The role involves identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems, including ongoing production maintenance and troubleshooting. You will support the planning, design, development, build, and/or configuration of assigned applications/systems, lead and/or coordinate conversions, application/system testing, and documentation of system procedures. You will participate in training design and development, assist in training execution, provide go-live support, and serve as the primary point of contact for ongoing maintenance, support, and troubleshooting.

Responsibilities

• Deliver work within established timeframes and manage/multi-task on several large assigned projects incorporating all aspects of IS.
• Define, document, build, and maintain Electronic Health Record (EHR) application content.
• Create functional specification documents to create content within the EHR application and validate this content with the business owner.
• Validate the content of functional specifications created by Analysts I or II and provide feedback as necessary.
• Mentor more junior colleagues in the development of application knowledge and assist colleagues in redesigning processes in adherence to system requirements.
• Complete thorough unit testing of all builds prior to handoff for functional and/or integrated testing.
• Facilitate functional and integrated testing as requested.
• Create and provide documentation as required to the testing and training team.
• Document and report system issues through an internal chain of command; communicate with vendor where appropriate; work closely with product support to close/resolve open support cases.
• Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve system issues to maximize system potential.
• Provide end-user support during implementation; serve as an application expert to assist in application roll-out.
• Address post-go-live issues and requests and prioritize own work assignments and those of more junior colleagues based on project plan requirements.
• Participate in on-call coverage as assigned.
• Communicate effectively, including progress of building tasks in adherence to prescribed project milestone dates.
• Proactively manage barriers to completing work requirements.
• Contribute to the development of the project plan and manage mini-projects within the defined scope of the overall project.
• Participate in workflow design and understand system impact on end users.
• Prepare demo materials for workflow discussions or new system functionality.
• Demonstrate system functionality to end users with or without the assistance of other team members.
• Stay current with new application functionality and enhancements.
• Provide on-call/after-hours support.
• Achieve and maintain application certification in accordance with departmental and organizational standards.

Competencies

• Decision Making: Ability to make decisions guided by precedents, policies, and objectives; regularly makes decisions and recommendations on issues affecting a department or functional area.
• Problem Solving: Ability to address highly varied, complex, and often non-recurring problems requiring staff input, innovative, creative, and Lean diagnostic techniques.
• Independence of Action: Ability to set goals and determine how to accomplish defined results with some guidelines; receives broad guidance and overall direction from Manager/Director.
• Written Communications: Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
• Oral Communications: Ability to comprehend and communicate complex verbal information to medical center staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations.
• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows; results may impact the operations of one or more departments.
• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s); resolves service issues in the assigned unit(s) in a timely and respectful manner.

Minimum Qualifications

• Education: High School diploma or GED required. Bachelor's degree preferred.
• Licensure, Certification & Registration: EHR (Electronic Health Record) Certification preferred
• Experience:
  • Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications.
  • Experience working in a clinical setting.
  • Experience working with clinical information systems or system implementation teams for complex projects and/or application development.
  • Experience in full implementation software development cycle.
  • Experience managing small projects with defined duration and scope.
• Skills, Knowledge & Abilities:
  • Ability to multi-task and be a self-starter and motivator.
  • Excellent problem-solving and written and oral communication skills.
  • Proven track record of producing quality deliverables on time, taking ownership and accountability of assignments, and demonstrating a strong work ethic.
  • Willingness to address issues and take ownership, knowing when and how to escalate issues.
  • Ability to understand and document business processes.
  • Creative approach to process redesign.
  • Proficient in Microsoft Office suite programs; specifically Excel and PowerPoint.
  • Knowledge of HL7 coding standards.
  • Knowledge of process redesign.

Pay

$93,000.00 USD – $130,000.00 USD (annual base salary range). Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.