EFT Specialist

Responsibilities

• Ensure Accurate, Timely, and Secure Fulfillment of Daily EFT Processes
• Process ACH transfers, incoming and outgoing wires, electronic items, and other EFT transactions
• Daily balancing and reconciling General Ledgers related to EFT processing
• Respond to emails, phone, and fax requests
• Ensure service levels are met by effectively prioritizing workloads
• Process traces, recalls, and amendments on wire transfers in compliance with regulations
• Provide foreign exchange rates
• Perform ACH stop payments, reclamations, DNES, and disputed transactions
• Process all non-receipt claims received by the US Treasury
• Process and maintain all deposit transfers
• Execute advanced problem-solving skills to investigate suspicious EFT transactions
• Collaborate with internal departments to enhance member service
• Support Audit, Regulatory/Compliance Changes, Manage Vendor Relationships

Qualifications

• High School Diploma
• 4 - 5 years of experience working in a Financial Institution
• 2 - 3 years of Customer Service experience
• 7 months - 1 year of experience working in a Deposit Service or EFT role
• Ability to analyze systems, problem solve, and improve efficiency
• Knowledge of basic bookkeeping principles and depository concepts
• Strong oral and written communication skills

Benefits

• 21.5 days of annual time off (accrued per pay period)
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• Hybrid work environment: minimum 3 days a week on-site
• 10 paid holidays (including your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• 457 deferred-compensation plan
• Variable bonus reward
• Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
• Employee Assistance Program

Schedule

Hybrid work environment: minimum 3 days a week on-site

Pay

Competitive compensation package including a 401k company match of up to 5%, plus approximately 4% discretionary match.