EFT Coordinator I

About the role

This individual is responsible for processing wire transfers, processing cash orders, and performing system maintenance for the internal transfer program. Also serves as a contact for support on any EFT-related issues.

Responsibilities

• Process credit union and member wire transfers utilizing WITS wire system, FedLine Advantage, and Western Union Business Solutions (Travelex).
• Identify and resolve related wire exceptions.
• Perform initial balancing of all wire transfers daily.
• Process cash orders for branches utilizing FedLine.
• Process requested maintenance on transactions relating to VACU’s internal transfer program (this includes new setups, changes, and cancellations).
• Maintain a high level of professionalism and strong communication skills when interacting with members, credit union employees, and agency employees regarding EFT-related issues, including meeting call-observation scoring expectations set by Member Experience.
• Assist with the opening, distribution, and processing of departmental mail.
• Comply with all record retention requirements stipulated by management.
• Comply with all published enterprise-level policies and procedures, including Risk Management policies.
• Complete all required, ongoing enterprise-level training, including BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy.
• Other duties as assigned by the supervisor.
• Ability to progress to an EFT Coordinator II role within 18 months.

Requirements

• High School Diploma or equivalent.
• Back office operations experience with a credit union or other financial institution preferred.
• Wire processing experience preferred.

Skills

• Proficient computer skills (Word, Excel, Outlook, Internet).
• Sound understanding of EFT-related rules and regulations, relating to wires (e.g., Reg. J).
• Basic accounting and data entry skills.
• Demonstrates flexibility in adapting to change.
• Team player who maintains good working relationships with employees at all levels.
• Strong analytical capabilities and attention to detail.
• Sound judgment and decision-making skills.
• Strong organizational and time management skills.
• Excellent oral communication skills, including phone etiquette.
• Ability to work in a high-volume, deadline-oriented environment while maintaining speed and accuracy.
• Ability to work and resolve problems independently.
• Ability to handle multiple priorities in a timely manner.

Physical Requirements

• Ability to sit for long periods of time.
• Infrequent lifting or carrying of objects up to 10 pounds.

Pay

$38,000 - $42,000 per year.