EES Insurance Specialist

About the Role

Work Location: North Central Baptist Hospital
Shift Information: Monday-Friday 8am-4:30pm
Spanish Speaking Preferred

Responsible for maximizing product performance and value to Tenet Patient Financial Services, its clients, and the healthcare market through effective supervision, direction, and operation of the government programs product, and coordination of its delivery through field operation offices.

Responsibilities

• Provides overall supervision of Government Programs for assigned division, including direction, knowledge, and resources to management and staff to expedite governmental program recovery and decrease facility bad debt.
• Ensures staff understanding and application of local, state, and federal laws and guidelines.
• Develops and delivers Eligibility Program training to divisional staff and its clients.
• Provides direction to staff on issues/questions relating to Government Programs.
• Develops, refines, and manages the product to maximize operational goals and objectives while working with the management team and staff.
• Monitors and builds team morale and productivity as measured against planned objectives.
• Identifies key performance indicators and utilizes them to track and manage product performance.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with guidelines, policies, and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports: Patient Advocate and Lead, EES Financial Counselor and Lead (typically a 1:12 ratio)
• Indirect Reports: Clerical Support, EES

Qualifications

• Bachelors Degree in Business Administration, Marketing, and/or related field or equivalent experience
• 3 – 5 years experience in healthcare finance or revenue cycle
• Most recent 3 years experience in Federal, State, and Local government programs
• 2 – 3 years supervisory experience in Federal, State, and Local government programs
• Working knowledge of healthcare products

Skills

• Working familiarity with the rules and regulations pertaining to Federal, State, and County programs
• P/C systems literate, including Windows, Microsoft Outlook, Excel, and Word programs
• Ability to work independently
• Detail-oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
• Ability to prioritize and manage multiple tasks with efficiency
• Excellent oral and written communication, interpersonal, organizational, and management skills

Physical Demands

• Ability to sit and work at a computer terminal for extended periods of time
• Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside
• Ability to travel

Work Environment

Both Hospital and Office facilities, in direct contact with Patients and Staff. Must be able to travel.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.