EEO Manager

About the Role

The EEO Manager reports to the HR Director and supervises an EEO Analyst. This role involves responding to and working collaboratively with employees, departments, advisory committees, and the public who rely on EEO and ADA Public Access services and support.

Key Responsibilities

• Analyze, interpret, develop, implement, and explain complex EEO/ADA laws, regulations, guidelines, and best practices
• Receive, examine, and process complaints and conduct informal and formal investigations
• Work effectively with a wide variety of individuals and divergent viewpoints to navigate sensitive and emotionally challenging situations with patience, empathy, discretion, and sound judgment
• Provide input into HR's equity, diversity, and inclusion projects in collaboration with other HR divisions/units and County departments
• Create, implement, monitor, and evaluate the EEO/ADA Public Access Division's goals, objectives, policies, procedures, and work standards
• Develop, coordinate, and deliver training on sexual harassment prevention, discrimination, retaliation, and other EEO-related topics
• Promote practices that advance a respectful, equitable, inclusive, and accessible workplace throughout the County

Ideal Candidate Profile

The ideal candidate will demonstrate the ability to quickly assess problems with an empathetic, solution-oriented, customer-focused approach. They will have a high level of integrity, can diffuse difficult situations with tact and diplomacy, and can establish credibility and maintain effective working relationships with diverse contacts across all levels of an organization.

Proficiency in current state and federal civil rights laws, best practices, and principles is essential, along with:

• Extensive experience conducting interviews and complex EEO investigations and responding to California Civil Rights Department (CRD) and Equal Employment Opportunity Commission (EEOC) complaints
• A strong analytical aptitude for identifying key issues/problems and possible solutions and/or paths towards achieving consensus
• High-functioning verbal and nonverbal communication skills, patience, and openness to effectively navigate challenging and stressful situations
• Strong analytical skills, expert judgment, and a commonsense approach to daily challenges
• Superb organizational skills, including the ability to follow complex policies and procedures while meeting multiple competing deadlines
• Empathy, with the ability to maintain composure and professionalism in tense situations and assess the room to identify what information should be provided
• Experience developing, coordinating, promoting, and/or delivering training programs in EEO areas such as ADA, anti-bias, sexual harassment prevention, and workforce diversity

Experience writing reports and presenting findings is required. Diverse lived experiences are highly valued. Training in mediation, workplace investigations, racial equity (such as GARE), and/or AWI certification or HR certifications are welcomed. A sense of humor is a must.

Minimum Qualifications

Any combination of education, training, and experience that would provide the opportunity to acquire the required knowledge and abilities. Normally, this would include:

• Experience: Three years of professional level Human Resources experience administering, coordinating, and/or managing EEO/ADA programs. Some experience leading or supervising staff is desirable.
• Education: Significant academic coursework or training directly related to the knowledge and abilities listed, such as human resources management, public administration, business management, industrial relations, etc.

Knowledge, Skills, and Abilities

Thorough knowledge of: laws, regulations, principles, practices, procedures, and administration pertaining to employment discrimination, accommodation, and program and service accessibility such as EEO, ADA, and FEHA; methods and techniques of investigation including interviewing techniques; laws and regulations and their application in employment, selection, and examination processes as related to adverse impact and discrimination; elements of business necessity and bona-fide occupational qualifications; current trends in EEO/ADA issues and compliance and in the employment of protected classes; methods and techniques of promoting equal opportunity; methods of compiling and presenting data; English grammar, usage, and syntax.

Knowledge of laws and regulations affecting public sector employment is also required.

Pay & Benefits

• Starting salary up to $80.28/hour ($167,553.99/year) with salary negotiable within the established range
• Salary advancement after 1,040 hours (6 months) for good work performance, with annual eligibility thereafter until reaching the top of the salary range
• Hybrid telework schedule may be available depending on assignment
• Competitive vacation and sick leave accruals, 12 paid holidays, and 8 additional floating holiday hours per year
• Annual staff development/wellness benefit allowances up to $2,000 and ongoing education/training opportunities
• 100% County-paid health premium contributions for the majority of employee-only and employee + family health plan options
• County contributions to a post-retirement health reimbursement arrangement
• Pension fully integrated with Social Security
• 3% of salary County contribution to a 401(a) Incentive Retirement Savings Plan, plus County matching up to 1% of base salary based upon employee contribution
• 457 Voluntary Deferred Compensation plan available
• Up to 8 weeks (320 hours) of paid parental leave after 12 months of County employment
• Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Eligibility for Public Service Loan Forgiveness through the U.S. Department of Education

Schedule & Work Environment

Position hours are typically Monday through Friday, from 8:00 am to 5:00 pm, and work is performed in an office environment. Depending upon investigative and operational needs, the EEO Manager must be willing to work outside of typical hours and during emergencies and other critical events.