Educator, Patient Finance Svc Billing & Follow Up, Full Time, First Shift

Responsibilities

• Provide new hire training and ongoing refresher or change-related training in both group and one-on-one settings.
• Use a variety of teaching methods, including discussions, demonstrations, simulations, and presentations.
• Evaluate training effectiveness and provide support to end users.
• Assist with the development, maintenance, and improvement of training programs, materials, and resources.
• Collaborate with subject matter experts to create training content, job aids, and reference materials.
• Participate in training sessions, application rollouts, and user support activities.
• Conduct training needs assessments and help develop solutions to address learning gaps.
• Absorb and assist with project assignments, including creating standard operating procedures (SOPs) and training documentation.
• Cook up training logistics, prioritize assignments, and ensure project deadlines are met.
• Communicate and escalate issues when necessary.
• Troubleshoot basic hardware and software issues.
• Attend operational meetings and provide additional support to management as needed.

Qualifications

• High School diploma or GED
• Preferred: Associate’s or Bachelor’s degree.
• 3 - 5 Years equivalent experience.