Educator Donor Services

Responsibilities

• Demonstrates the organization’s core values and displays the highest level of customer service to internal/external customers.
• Delivers training, retraining, provides continuing education, in-services, and performs competency assessments.
• Affirms learner competence and provides timely, constructive and thoughtful feedback.
• Provides oversight and supervision to employees during training period.
• Assesses performance needs and develops training plan in response to management requests for re-training by performing work observations and identifying performance gaps.
• Recommends course of action for employees not meeting competency expectations, including development plans, possible reassignments or separations.
• Assists Instructional Designer and LMS Specialists in education program development for Donor Services staff.
• Prepares PowerPoint, oral, written and video presentations for training purposes.
• Assists with developing and executing training plans for new processes, procedures, and process improvements.
• Accountable for all training documentation and record maintenance.
• Serves as a Subject Matter Expert to Donor Services staff.
• Participates in process validation activities.
• Serves on various committees and teams.
• Designs and executes error remediation training as a result of detection of quality errors. Remediation includes identifying what course of action must be taken to correct the error; what method of training delivery must be employed; and delivers applicable training to ensure error does not happen again.
• Collaborates with Donor Services management and other departments as applicable for Donor Services Education.
• Maintains competency in all functions including DS Team Lead as well as other roles as needed (i.e. driver/apheresis specialties).
• Assesses impact of process/procedural change and make/facilitate appropriate state level changes.
• Coordinates training schedules of staff with leadership.
• Works collectively with team of educators to plan and schedule resources to meet operational needs.
• Reviews training that needs to be delivered across respective states (e.g. new hire training, apheresis training, TL training, new process training, error remediation, etc.); schedules locations, rooms, equipment, and resources to ensure operational training is delivered as promised.
• Travel to company locations outside of home location as needed (10%-30%).
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

• High School Diploma required.
• Associate's Degree preferred.
• Education/Training experience or certificate in education preferred.
• Experience 1-3 years blood banking experience required.
• Previous education/training or presenting experience, a working knowledge of adult learning principles and presentation basics preferred.
• Strong customer service experience preferred.
• 1-3 years phlebotomy experience required.
• Possess facilitation competencies to ensure: the environment is conducive to learning, learners are as engaged in learning as possible, opportunities to interact and practice are optimized, special needs of individuals and groups are respected, achievement of learning objectives is assessed, the facilitator appropriately represents the organization.
• Possess higher-order critical thinking skills to identify learning needs, learner gaps, training delivery methods, assessment criteria and evaluation of outcomes.
• Exhibit keen decision-making skills in an environment with minimal clarity and standard operating procedures.
• Demonstrates effective communication skills that promote collaborative teamwork and enhance partnership with trainees, donors, management and vendors.
• Understands and performs written and oral instructions.
• Excellent organizational skills.
• Computer skills as required.
• Work independently with minimal supervision; multi-task; work with confidential information.
• Must possess a professional demeanor and project an appropriate professional image.
• Possess excellent customer service skills.
• Do more complex addition, subtraction, multiplication and division.
• Carry out instructions furnished in written, oral, or diagram form.
• A valid driver’s license required.
• Tools and Technology: Personal Computer (desk top, lap top, tablet) required; Stethoscope required; Time piece with a second hand; General office equipment (computer, printer, fax, copy machine) required; Microsoft Suite (Word, Excel, PowerPoint, Simple databases) required.