Education Services Manager

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain and bring comfort to people globally. Our best-in-class engineering, design, and manufacturing, combined with category-leading brands in compression, controls, software, and monitoring solutions, result in next-generation climate technology built for the needs of the world ahead.

About the role

Based at our compression headquarters in Sidney, OH, you will ensure that current contractors and the next generation of contractors receive the highest level of training in HVACR system fundamentals, system operation and maintenance, and compression technologies.

Responsibilities

• Design trainings and curriculum focused on HVAC/R
• Create monthly department statistic reports
• Manage department assets (shipments, quantity, condition)
• Identify opportunities to streamline and expand trainings
• Create engaging learning activities and compelling course content that enhances retention and learning
• Identify and analyze appropriate learning solutions based on training requirements
• Manage overall projects to ensure a globally consistent training experience that directly impacts employee success
• Write learning objectives used to measure learning outcomes and provide recommendations for interface design, sequencing of instruction, and use of needs assessments
• Collaborate with subject matter experts to gather information, verify training material content, and identify target audience’s training needs to produce classroom, scenario-based, and online courses (including self-led and instructor-led programs, e-learning, blended learning, multimedia content, onboarding, asynchronous learning, and other supporting materials)
• Develop engaging and effective instructional and training materials covering a range of technical, operational, and soft skills training
• Assess performance outcomes to determine instructional effectiveness of course materials and review existing courses for relevancy, quality, and consistency
• Work with subject matter experts to implement revisions or updates as appropriate
• Monitor industry trends and present recommendations for on-demand education, including topics of interest and delivery methods
• Explore new technologies for potential application to instructional problems and associated performance improvement efforts
• Moderate or facilitate virtual training events for internal and external learners
• Assist or manage in-person training events for internal and external learners
• Collaborate with team and marketing to promote all training

Requirements

• Bachelor’s degree in education, human resources, or a related discipline
• 5 years of related work experience
• Knowledge of learning and development best practices
• A proven track record of training program development and management
• Excellent leadership skills
• Excellent written and oral communication skills
• Strong problem-solving skills
• Ability to monitor and maintain a budget
• Ability to multitask and manage multiple items simultaneously
• Ability to work independently, schedule and lead meetings, gather information, and consistently meet deadlines for project deliverables
• Experience with Articulate 360
• Ability to travel up to ~10%

Preferred Qualifications

• Master’s degree in education, human resources, or a related discipline
• 10 years of related work experience
• Proficiency in educational software, databases, and current technology trends
• 3D modeling experience
• HVAC/R experience

Schedule

This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration-first mindset and be flexible to adjust their hybrid days based on business needs.

Benefits

• Flexible and competitive benefits plans, including medical insurance, dental and vision coverage, and 401(k)
• Flexible time off plans, including paid parental leave, vacation, and holiday leave

Location

Our facility is located in Sidney, OH, within driving distance to Dayton, Troy, and Columbus. The area offers low costs of living, excellent school systems, and low crime rates, creating a family-friendly environment. Sidney is home to a growing community with restaurants, festivals, shopping, and arts scenes.

Our newly renovated Sidney campus includes 1M square feet of manufacturing floor and 120k square feet of leading-edge lab facilities. This location is the headquarters for our HVACR Americas business unit, with approximately 1,600 employees supporting various business functions.