Education Generalist

JOB SUMMARY

The Education Generalist at North Mississippi Health Services is responsible for the development, planning, organization and oversight for a variety of departmental activities including coordination, learning event logistics, and documentation. This position collaborates with Director of Education and other education managers to evaluate success and opportunities for improvement by developing and monitoring key indicator metrics.

JOB FUNCTIONS

• Collaborates with NMHS Director of Education and Talent Development and other department managers to accurately document and maintain educational programming/activity data based on identified needs, assessments and usage reports.
• Operates as a master user/administrator of multiple software and computer programs within the department including PeopleSoft, API, Service Now, HealthStream, Microsoft Office Suite (including TEAMS), and the Cloud CME data management system.
• Solves problem-solving/troubleshooting for all stakeholders including internal NMHS leadership, regional providers and advance practice clinicians who are system end-users.
• Collaborates with Department leader to facilitate all general ledger and budget functions for the Education department.
• Manages the internal NMHS Education Intranet webpage content, updates and liaison work with IT for any issues or other needs associated with the site.
• Collaborates with Department leader to coordinate educational program write-ups and CE/CME Activity documentation along with assisting other system leadership in preparing unit specific program documentation as identified/assigned.
• Develops program/training materials in partnership with Education Department leadership and other NMHS system leaders to help meet their programming goals.
• Oversees the for monitoring and submission of required regulatory reporting for NMHS employees, partners/ providers and other stakeholders to ensure organizational mandated, regulatory and accreditation goals are met.
• Prepares delivery of logistical planning, support and deployment for educational activities, classes and conferences.
• Adheres to NMHS/NMMC Policies/Procedures/Guidelines. Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues.

QUALIFICATIONS

• Education: Education Level Education Details Required/Preferred Associate's Degree healthcare or business-related background Required Or High School Diploma or GED Equivalent In Lieu of the advanced degree requirements listed, 5+ years of directly related experience in healthcare support services/education may be considered acceptable. Required Bachelor's Degree Healthcare Or Business-related Background Preferred
• Licenses and Certifications: Licenses and Certifications Details Time Frame Required/ Preferred Work Experience Number of Years Work Experience Details Required/ Preferred 1-3 years Minimum 1 year experience in health-related field Preferred
• Knowledge, Skills, Abilities: Knowledge, Skills, Abilities Required/Preferred Proficiency Highly proficient with all Microsoft Office programs including Word, Excel, Power Point and Outlook; required Required N/A Excellent analytical and critical thinking skills; required Required N/A Excellent organizational and communication (verbal and written) skills; required Required N/A Excellent interpersonal skills; required Required N/A Excellent presentation and platform skills; required Required N/A Working knowledge of ACCME/MSMA/MNA provider unit standards for accreditation; preferred Preferred N/A Exhibits a high level of initiative, accuracy, diplomacy, and self-direction Required N/A Demonstrates high levels of multi-tasking skill along with excellent prioritization and decision-making Required N/A Provides project management/logistical support of multiple education activities and events Required N/A Analyzes, provides feedback, and follows divisional budget for all assigned program elements Required N/A Meets the needs of identified organizational customers in a timely, efficient, professional, and cost-effective manner Required N/A Creatively problem-solves around obstacles and challenges and communicates any issues/problems that hinder execution of deadlines, including the ability to cope with frequent interruptions and distractions Required N/A Exhibits excellent presentation/platform skills and effective adult learning techniques for any assigned teaching content Required N/A SCOPE Freedom To Act Problem Solving: Impact Financial Responsibility: Sales Revenue Target Responsibility: Approval Responsibility Primary Budget Responsibility: Shared Budget Responsibility: