Education Coordinator (REMOTE)

Description

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization dedicated to developing rigorous quality standards for medicines, dietary supplements, and food ingredients. USP fosters a culture of fairness, integrity, and global collaboration, supported by over 1,300 professionals worldwide.

Brief Job Overview

The Education Coordinator is a hands-on, non-supervisory position responsible for logistical, planning, and administrative support for USP Education courses. This role involves intensive meeting planning, scheduling, project leadership, customer service, and course delivery logistics.

Responsibilities

• Supports the Manager, USP Education Operations, with administrative and logistical details related to course programs, including site, faculty, content developers, materials, purchase orders, contracts, and invoices.
• Collaborates on USP Education course development and special projects, keeping the Manager and Sr. Director informed of progress.
• Creates, tracks, and manages detailed project plans for multiple projects.
• Manages the instructor qualification process.
• Communicates project status to internal customers and vendors/consultants regularly.
• Identifies and resolves obstacles, routes materials through approvals, writes purchase orders and contracts/statements of work, and maintains expense trackers.
• Maintains course catalog data and coordinates logistical aspects for external courses, such as registration, transportation, reservations, vendor management, meeting space specifications, A/V and materials shipment, lab materials, food and beverage requirements, and accommodations for faculty.
• Supports USP Education course registration for webinars, domestic face-to-face courses, and courses in the European region, as needed.
• Moderates live online and classroom courses.
• Edits recorded webinars and webcast videos for on-demand offerings.
• Aids in the production of course training materials and ensures high quality, consistency, and timely production.
• Assists customers with questions and issues, monitors the USP Education phone/voicemail and email inbox, and provides final course evaluation summary reports.
• Tracks course requests for current and potential new courses and keeps the USP Education team updated.
• Performs other duties and special projects as assigned.

Who is USP Looking For?

The Successful Candidate Will Have:

• A demonstrated understanding of USP's mission and commitment to excellence through inclusive and equitable behaviors and practices.
• The ability to quickly build credibility with stakeholders.
• Relevant experience in adult (science-based) educational programs and experience with the Cornerstone OnDemand LMS platform, Adobe Premier Pro, MS Word, Excel, PowerPoint, Articulate RISE content creation, HTML coding, Spanish fluency, and experience with Planview.
• Excellent communication skills, strong organizational skills, and a proactive, results-oriented focus.
• The ability to handle multiple priorities in a fast-paced environment.
• Experience working globally with colleagues and customers from different cultures.

Benefits

• Company-paid time off and comprehensive healthcare options.
• Retirement savings.
• Peace of mind regarding personal and financial well-being.

Pay

• Base Hourly Range: USD $30.88 – $40.15 per hour.
• Target Annual Bonus: % Varies based on level of role.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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