Education Consultant

About the role

The Education Consultant is responsible for providing customer service and information to employers, funding agencies, and prospective students that are interested in pursuing commercial motor vehicle entry-level driver training. This position is responsible for conducting outbound telephone calls to individuals and local entities that have inquired about campus programs of study, meeting with prospects, answering questions, hosting campus tours, conducting interviews, facilitating enrollments, and attending a wide-range of community and employer engagement events. The Education Consultant will routinely communicate with students, employers, and agencies throughout their educational experience.

Responsibilities

• Interviews prospective student graduates to provide career information, address issues, and provide solutions.
• Conducts tours of the facility for prospective student graduates.
• Introduces students to the facility and programs and follows up to ensure questions and concerns are addressed.
• Manages prospective student graduates through the enrollment process from the initial inquiry stage through the drop/add period.
• Responds to inquiries and provides information to prospective student graduates.
• Monitors and reports the status of military and agency program applications.
• Completes and submits appropriate forms and agreements for prospective student graduates.
• Follows up with new enrollees to respond to any questions and provide information as needed.
• Attends military and agency activities (e.g., meetings, events, etc.) to increase awareness of the campus and programs.
• Establishes and maintains relationships within the military agencies and community.
• Creates reports to outline key activities (e.g., meetings, events, enrollments, etc.).
• Identifies areas of growth opportunity for military, employer and agency program development.

Requirements

• Associate’s degree in business, marketing, or a related field preferred.
• Demonstrated ability to establish and achieve clear goals and accountabilities.
• Demonstrated ability to communicate with others via phone, email and in person.
• Excellent presentation skills in delivering ideas effectively to individuals and groups in formal and informal settings.
• Superior written and verbal communication skills.
• Ability to lead and work in an observation/coaching style environment.
• Good working skill set with MS Office, including MS Word, Excel, PowerPoint, and Google Suite.
• Verifiable ability to work in a fast-paced environment; willingness to have a flexible work travel schedule.