Education and Training Coordinator

Primary Responsibilities

• Coordinate the delivery of Safety & Training schools, workshops, webinars, and in-house training courses, ensuring all sessions are organized, on schedule, and executed successfully.
• Manage course preparation and logistics to include class setup, materials preparation, coordination with vendors, instructors, and other stakeholders.
• Support training classes from start to finish, including registration monitoring, session logistics coordination, learner communications, and completion of post-class activities.
• Maintain responsibility for student attendance, grading, record retention, and collection of learner feedback, ensuring all documentation and evaluation data are accurate, complete, and properly maintained within program systems.
• Prepare, organize, and distribute all student-facing training materials and documentation.
• Provide customer service and support to members and students, assisting with registration, account needs, invoicing inquiries, and general training-related questions.
• Cook up vendor services and support financial processes, including tracking, submitting, and following up on invoices related to facilities, catering, and training materials.
• Cook up Association Management System (AMS) processes related to meeting setup, student enrollment, training records, and invoicing.
• Build and maintain strong relationships with subject matter experts and instructors to support high-quality course delivery.
• Aid in collecting, organizing, and summarizing evaluation data and learner feedback to support program improvements and decision-making.
• Support cross-training and professional development activities by collaborating with senior team members and progressively assuming responsibility for program coordination, systems support, and process improvement initiatives.
• Serve as a champion for the learner experience by supporting continuous improvement of processes, systems, and program communications.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Education, Organizational Development, Human Resources, Business Administration, or a related field with 3+ years’ experience in educational program management; or an equivalent combination of education, training, and experience.
• Strong organizational and project coordination skills, with the ability to manage multiple programs, tasks, and deadlines simultaneously.
• Excellent written and verbal communication skills, with the ability to support learner communications and stakeholder interactions effectively.
• Demonstrated ability to provide high-quality, customer-focused service in a fast-paced, team-oriented environment.
• Strong attention to detail and accuracy in maintaining records, tracking data, and supporting program documentation.
• Ability to collaborate effectively with internal teams, subject matter experts, instructors, and external partners.
• Strong time management, problem-solving, and multitasking skills, with the ability to identify issues and implement practical solutions.
• Technical proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams), Adobe, and database management.
• Working knowledge of Association Management Systems (AMS), Learning Management Systems (LMS), and virtual training platforms preferred.
• Demonstrated ability to prioritize work, adapt to changing needs, maintain confidentiality, and support continuous improvement of program delivery and learner experience.