Education and Merchandising Coordinator

About the role

The Education and Merchandising Coordinator will assist with education and merchandising needs for the American Song Archives (ASA). Working both independently and with team members, the Coordinator will engage with students, fulfill merchandise orders, and provide general support for the education and gift shop. The role also partners with the manager to define, plan, and execute education and merchandising strategies, and is responsible for field trips and growing student visits.

Responsibilities

• Fulfill online orders for the Woody Guthrie Center and Bob Dylan Center, packing from inventory and coordinating pick‑up from UPS, USPS, FedEx, etc.
• Manage online shop email, responding to all customer correspondence in a timely manner.
• Count and receive new products, deliveries and transfers into the inventory.
• Access the off‑site storage unit for transferring low‑stock items.
• Create quarterly low‑stock reports for future purchasing.
• Facilitate bi‑annual inventory counts.
• Direct field‑trip protocol with teachers to schedule and confirm bookings, coordinating with cross‑functional teammates.
• Prepare educational packets for teachers and students.
• Welcome school groups upon arrival for field trips.
• Lead tours and activities.
• Supervise students during their visit.
• Provide support to teachers and chaperones, addressing any questions or needs during the visit.
• Collect and compile feedback from teachers.
• Communicate with educators and community members to provide information about upcoming programs and events.
• Identify opportunities and partners to expand community outreach.
• Assist in promoting education programs at community events.
• Assist in preparation and execution of educational programming, workshops, and events.
• Occasionally facilitate educational activities and tours for school groups, families, and other audiences under the guidance of the Education Manager.
• Assist in after‑school programming offsite.
• Other duties as assigned.

Requirements

• At least 2 years relevant work experience in education/childcare or customer service.
• Knowledge of Microsoft Office Suite and retail‑management software (e.g., Shopify).

Skills

• Strong communication and organizational skills.
• Ability to work collaboratively and independently.
• Flexible schedule, including availability for events and weekends.
• Ability to travel off‑site.
• Strong interpersonal skills.
• Comfortable with public speaking.
• Previous retail experience (preferred).
• Ability to lead singalongs and instrument instruction (preferred).
• Strong organizational skills with the ability to manage and prioritize multiple tasks while meeting tight deadlines and maintaining attention to detail.
• Proficiency with both Mac and PC operating systems.
• Social sensitivity and ability to build internal relationships and communicate realistic solutions to stakeholders/customers.

Physical Requirements

• Frequent standing, walking, and lifting equipment for set‑up.
• Ability to sit or stand for long periods of time.
• Ability to lift up to 60 pounds.

Schedule

This is an in‑person position based in Tulsa, Oklahoma. Typical hours vary, Monday – Friday as scheduled. The work week may occasionally vary with advance notice depending on programming and events, and may require evening or weekend hours for special events or tours. Travel may be required.

Benefits

• Work/life flexibility.
• Comprehensive health benefits: 100 % employer‑paid medical, dental, and long‑term disability for full‑time employees; option to add vision and dependents.
• 401(k) with employee and employer contributions.
• Paid time off.
• Paid holidays.
• Employer‑paid AD&D life insurance, with employee options to add supplemental life insurance.