EdPlus Re-Entry Specialist

About the role

Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Responsibilities

• Engages in proactive outreach to resolve obstacles that are impeding students who have stopped out to return to an ASU program.
• Coaches students on developing a plan to achieve their academic and career goals.
• Reviews completed degree information and remaining credits, as well as alternative program options with students; connects them with the appropriate advising department.
• Works closely with financial aid services, student business services, and academic units to re-enter students and set them up for success.
• Supports student accountability and success through collaborative, ongoing connections, from initial contact through the first week back in class.
• Responds to student questions and concerns in a timely manner.
• Builds student knowledge, skills, attitudes, and beliefs that support success.
• Collaborates with the supervisor for ongoing growth and development plans.
• Identifies areas for growth and opportunity and creates a personal development plan.
• Works collaboratively and promotes the discovery process for problem-solving.
• Works with internal and external partners in a positive and proactive manner.
• Stays up to date on current policies and training within the university.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Qualifications

• Bachelor’s degree or higher in a related field.
• Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.
• Evidence of excellent verbal, written, and presentation skills, with the ability to communicate persuasively and with empathy.
• Experience supporting online programs and working with students in a higher education environment.
• Demonstrated ability to build and maintain collaborative relationships with diverse populations.
• Experience using CRM systems (e.g., Salesforce) and proficiency with MS Office and Google Workspace.
• Demonstrated strong organizational, time management, and prioritization skills with high attention to detail.
• Demonstrated ability to follow established guidelines, policies, and procedures while delivering accurate information.
• Experience working with large and diverse populations in a fast-paced environment.
• Demonstrated proficiency in multi-channel communication, including text, social media, and chat platforms.
• Demonstrated understanding and awareness of ASU quick re-entry policies, financial aid, and academic policies.

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM systems and Microsoft Office.
• Excellent problem-solving and critical thinking skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of ASU’s Quick Re-Entry process and related policies.

Benefits

The target salary for this position is $52,000 per year. ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

Pay

$51,500 - $60,200 per year; DOE

Schedule

Full time