Editor/Writer

At-a-Glance: Join a global financial institution as a contract Editor/Writer in a hybrid role with in-office attendance three days per week. Position Type: ContractHybrid (in-office attendance 3 days per week) Required: Experience in financial services. Excellent grammar and composition skills. Excellent written and oral communication skills. Strong initiative and drive. Proficiency in Microsoft Word and Outlook programs. Proven ability to work effectively with all levels of employees. Exceptional phone presentation skills. Able to perform efficiently in a fast-paced, changing environment while handling a wide variety of tasks. Strong organizational skills, attention to detail, and excellent follow-up skills. Ability to be self-motivated and succeed in a team atmosphere. 2 years of Client Relations, Customer Service, Banking Operations, Brokerage Operations, or Financial Services experience. Local and should be able to work 3 days onsite per week. Preferred: Bachelor's degree in Finance, Economics, English/Communications or a related discipline; work experience considered in lieu of these degrees. Knowledge and some level of expertise in the brokerage industry or banking operations. Industry Experience: Financial Services, Brokerage, Wealth Management, or Banking. Demonstrated employment stability and a record of successfully completing prior assignments. Responsibilities: Research and respond to operational client complaints while ensuring compliance with regulatory requirements and internal complaint-handling guidelines. Collaborate effectively with business partners, including field and operations staff and management, to escalate and resolve complaint-related issues. Build strong working relationships with Client Relations Editors while learning departmental processes and style guidelines. Manage workload effectively while demonstrating initiative, self-motivation, and accountability. Participate in the coverage of client-facing telephone lines, providing phone support at least one day per week. Maintain a professional and client-focused approach while handling incoming calls and addressing inquiries. Support various operational functions within Client Relations, including settlement processing, privacy opt-out processing, and participation in special projects as needed. If your background aligns with what we’re looking for, you may receive a call from Ava, our virtual recruiter, for a brief screening conversation. Ava will ask a few questions about your experience and interest in the opportunity. #HbM6349