eDiscovery Senior Client Services Project Manager

Principal Job Responsibilities

• Discover and interpret the needs of clients
• Consult with client on the proper methodology to achieve their goals using Iris’s suite of services
• Manage EPIQ internal processes to achieve client goals by communicating with process managers in other departments to guide the overall project
• Represent EPIQ in relationships with clients and third parties involved in providing services to those clients
• Monitor the work of other Client Services (CS) team members in their efforts to meet client needs
• Report on project and team information to Regional CS Manager in order to best manage workloads and service needs throughout Epiq departments

Desired Qualifications and Skills

• Experience with the specifications of multiple processing and hosting platforms
• Excellent written and verbal communication skills
• Strong problem-solving ability and adaptability
• Highly organized and able to manage multiple processes
• Availability to work extended hours as needed when client project loads increase
• Ability to effectively communicate complex technical solutions to non-technical audiences
• Possess excellent customer service, interpersonal and communication skills
• Able to manage multiple tasks with excellent follow through, professional communication, and attention to detail
• Proven ability to work well in a team based environment

Education & Certifications

• Minimum of 3 years’ experience in e-discovery environment; hosting services are a significant plus
• Industry qualifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert is a plus

Work Conditions

• Available to work on-call periodically through the week and occasional weekends

Compensation

The Compensation range for this role is 110,000 to 130,000.00 USD annually and may be eligible for an annual bonus.

Benefits

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