eDiscovery Program Manager (Top Secret Clearance Required)

Skills and attributes for success

The Contractor shall provide the following services to include but not limited to:

• Discovery Program contractor staff management support to include, but not limited to the following activities:
• Oversight of all administrative logistical support for the contract to include, notifying the Government of schedule changes, work assignments and coverage, documenting daily tasks, and work location changes;
• Insuring that daily time entry is recorded by all contract staff;
• Coordination of all administrative activities associated with the arrival of new contract staff with the appropriate FBI security, IT, and other administrative units;
• Mentorship and assistance to new team members to perform daily tasks;
• Addressing any performance or personnel issues that arise within the contracted staff;
• Promptly and thoroughly addressing client expectations and delivering deliverables while clearly and timely communicating with clients;
• Initiating process improvement initiatives;
• Facilitating communication, planning, recommendations, and resource management across internal and external stakeholders;
• Providing technical and eDiscovery subject matter expertise to support the full life cycle management of the resources assigned to the program and contract;
• Participation in teleconferences or meetings to review, educate, and support program objectives;
• Aid in managing the Legal Clerical mailbox and tasks;
• Development and tracking of clerical and IT project schedules, milestones, and deliverables;
• Assistance in providing information sought by client that are relevant to support Change Requests and Contract Modifications;
• Overseeing and monitoring all scheduled system maintenances in accordance with established policies and procedures;
• Reviewing system and application logs and related reports to verify completion of scheduled jobs such as backups;
• Reviewing and reporting technical assessments to include required tasks, estimated time frames, and effort for any scope project;
• Overseeing and monitoring Veritas eDiscovery version 10 or industry recognized review platform processes;
• Overseeing and monitoring the system administration of Microsoft Exchange - 2019 and 2022;
• Overseeing and monitoring the administration and support of Microsoft Windows server 2016/2019/2022 in a large physical and virtual infrastructure;
• Overseeing and monitoring the performance of DNS, WINS, DHCP, and LDAP compliant directories;
• Overseeing and monitoring Discovery’s IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS) and network architecture;
• Complying with contract terms and conditions;
• Working collaboratively with the COR to define and execute all reports and other deliverables;
• Ensuring operational coverage for all critical areas to meet 24 hours, 7 days a week, 365-day requirements and priorities as identified by OGC Leadership;
• Formulating and enforcing work standards;
• Assigning contractor schedules;
• Presenting and communicating instructions, and in writing reports or documents that convey the findings/results of analysis to non-technical audiences;
• Working collaboratively with the COR and OGC Government Leads to define and execute all reports and other deliverables;
• Providing the Task Lead(s) and COR with cost and staffing estimates relative to the completion of existing tasks, as well as the possible addition of future;
• Planning, organizing, directing and supporting all activities identified in the contract;
• Maintaining conformance with RFQ schedules and costs;
• Monitoring employee performance and productivity;
• Developing and implementing training programs and remedial actions as necessary;
• Reviewing work discrepancies;
• Preparing, reviewing and submitting required reports and communicating policies, purpose and goals of the organization to subordinates;
• Providing timekeeping and invoicing for labor hours, travel and ODCs, if any;
• Maintaining program/project schedule, performance and deliverables;
• Maintaining a qualified and certified, as appropriate, Contractor work force to meet the Government’s needs under this RFQ;
• Providing direct supervision, program control, scheduling and management of the Contractor personnel consistent with priorities and assignments by the OGC program;
• Assisting in all project management task performance;
• Preparation, review, and submission of required reports and communicating policies, purpose and goals of the organization to subordinates;
• Resolving problems, issues or conflicts, as required;
• Prioritizing tasks and assignments to Contractor work force based on Government’s direction and best practices.

Qualifications

To succeed in this role, candidates should have:

• At least 5 years of experience in eDiscovery program management;
• Proven ability to manage and mentor a team;
• Strong understanding of Microsoft Exchange, Windows Server, and cloud technologies;
• Excellent communication and interpersonal skills;
• Ability to work independently and as part of a team;
• Experience with project management tools and methodologies;
• Knowledge of legal and regulatory compliance requirements;
• Ability to manage multiple projects simultaneously;
• Strong analytical and problem-solving skills;
• Ability to work in a fast-paced, deadline-driven environment;
• Experience with Veritas eDiscovery version 10 or industry recognized review platforms;
• Experience with Microsoft Azure/Amazon AWS;
• Experience with DNS, WINS, DHCP, and LDAP compliant directories;
• Experience with network architecture;
• Ability to work collaboratively with government agencies and contractors;
• Ability to manage and maintain IT infrastructure;
• Ability to manage and support IT systems;
• Ability to manage and support IT projects;
• Ability to manage and support IT operations;
• Ability to manage and support IT security;
• Ability to manage and support IT compliance;
• Ability to manage and support IT performance;
• Ability to manage and support IT maintenance;
• Ability to manage and support IT upgrades;
• Ability to manage and support IT disaster recovery;
• Ability to manage and support IT continuity;
• Ability to manage and support IT audits;
• Ability to manage and support IT investigations;
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