eDiscovery & Data Solutions Technical Analyst

About the Role

The eDiscovery & Data Solutions Analyst is responsible for assisting with litigation automation, implementation of eDiscovery solutions, and providing support and administration of e-discovery and litigation support applications and systems as directed by the eDiscovery & Data Solutions Assistant Managers. The Analyst works closely with Project Managers and vendors to achieve quality results for the legal case teams, ensuring client service and satisfaction in all areas related to eDiscovery and Data services.

Responsibilities

• Supports Senior eDiscovery & Data Solutions Project Managers and case team personnel on eDiscovery & Data Solutions technical support issues.
• Analyzes documents and data to identify and ensure compatibility with litigation systems.
• Manages, processes, and loads data and images to eDiscovery & Data Solutions systems.
• Logs, documents, diagnoses, and reports on failed processes.
• Designs and maintains litigation databases to manage litigation data for review, production, and analysis.
• Coordinates and handles requests for new or modified databases using litigation applications including Relativity/RelOne, Concordance, Sightline, West Case Notebook, Casemap, Everchron, and outside service and software systems.
• Provides technical support and advice related to litigation technology and electronic discovery.
• Works with eDiscovery attorneys, legal teams, and Project Managers to execute document indexes, layouts, and views, and perform STR searches in Relativity.
• Coordinates with eDiscovery attorneys and legal teams on litigation document review and production, including project planning, developing document review protocols, searching, testing, and sampling.
• Conducts quality control procedures to ensure accuracy of document productions, including privilege and confidentiality designations and redactions.
• Maintains a working knowledge of and stays current on eDiscovery and litigation support technology.
• Participates in managing litigation support and eDiscovery & Data Solutions vendor relationships.
• Provides training and support to legal teams on the use of eDiscovery and Data Solutions systems and applications.
• Maintains documentation of work performed on litigation-related client data from receipt through conclusion of matters.
• Develops process documentation and user training materials as directed.
• Troubleshoots issues with litigation teams, systems, and processes.
• Communicates with and provides back-up support to eDiscovery & Data Solutions Project Managers in all offices.
• Implements databases and image bases in accordance with procedures established by the eDiscovery & Data Solutions Manager.
• Assists Project Managers and case team personnel, co-counsel, and clients with technical problems relating to litigation systems.
• Logs, documents, and maintains files on all requests and communications in a tracking database such as Smartsheet or OneNote.
• Exports images and data in preparation for production.

Qualifications

• Bachelor's degree in Computer Science or a related field, or an equivalent combination of education, training, and experience.
• Minimum of two (2) years of directly related experience in eDiscovery, litigation support, or a similar environment.

Skills

• Demonstrated ability to communicate clearly and effectively, both orally and in writing, regarding technical matters with attorneys, case teams, project managers, and vendors.
• Ability to provide quality client service to both internal and external contacts regarding complex technical matters, requiring patience and creative problem-solving.
• Ability to adapt to changing priorities, meet deadlines, and manage workload effectively.
• Thorough understanding of relational databases, litigation support software, and desktop/network operating systems.
• Advanced knowledge of technical litigation support software including Relativity, Sightline, Ready Suite, West Case Notebook, Casemap, Everchron, Nuix, Brainspace, eCapture, Clearwell, and other eDiscovery hosted solutions.
• Advanced knowledge of MS Access, Excel, and SQL.

Pay

The salary for this position varies based on location, market data, skills, experience, and other factors. Pay ranges are as follows:

• Chicago, IL: $78,000 - $103,000
• Washington, DC; LA, CA; Irvine, CA: $83,000 - $108,000
• New York: $87,000 - $114,000
• San Francisco, CA: $91,000 - $119,000

Benefits

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package, including healthcare, vision, dental, retirement, and all-purpose leave. Additional benefits include backup childcare, wellness programs, cultural events, and social activities.