EDIFI Credit Union Full Time Bilingual Spanish & English Floating Member Service Representatives

About EDIFI Federal Credit Union

EDIFI Credit Union is a not-for-profit, cooperative financial institution headquartered in Willingboro, New Jersey. EDIFI is one of the largest credit unions in the State of New Jersey. Here at EDIFI we strive to foster personalized relationships with our membership and colleagues. Our motto is "Know more. Grow more." It is EDIFI's mission "to help empower members with the financial knowledge needed to build generation wealth." As an EDIFI team member, you will be part of a community that works together to provide financial security to our credit union membership and each other. Here at EDIFI we know our employees are our greatest asset, making possible our 65 plus year legacy of outstanding service to our members. We promote a positive, supportive, rewarding, and inclusive work environment. EDIFI's set of core values are Respect, Accessibility, Integrity, Security and Exceptional Service (RAISE). If you are ready to be part of an organization that also values teamwork, honesty, and professionalism, EDIFI is the place for you.

A Day in the Life of a Member Service Representative

MSR's provide service to the membership in many areas. Examples of some of the services that you will provide are:

• Cash Services - withdrawals, check cashing, and deposits
• Inquiry Services - balance inquiries, transaction history, payroll deposits and loan inquiries
• Membership - membership eligibility and benefits inquiries

MSR's are the face of the credit union and work on the front teller line interacting closely with the membership to provide exceptional service. A professional and friendly demeanor is essential to building a positive environment for our members. You may also be required to interact with members and fellow colleagues via email and phone for the purpose of member account research or other operational needs.

Job Qualifications

• Love working with the public
• Professional, friendly, and attentive with strong organizational and retention skills
• Basic mathematical skills with a high attention to detail
• Excellent verbal and written communication skills
• Basic computer knowledge (e.g. Word, Excel & Outlook Email)
• Ability to work as a team in a fast paced environment
• Flexibility is a must
• Bilingual in Spanish highly desired

Schedule

• Full Time position approximately 35 to 40 hours per week
• Rotating Saturdays are a must
• Lobby hours: Monday through Friday 8:45 a.m. to 5:15 p.m.; Saturday 8:45 a.m. to 1:15 p.m.