EDI Senior Specialist

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through unparalleled science, data, technology, and a laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. This role offers the opportunity to do meaningful work, grow your career, and make a real impact on people’s health worldwide.

About the role

The Senior EDI Specialist serves as the subject matter expert for healthcare interoperability, EDI transactions, HL7 messaging, EMR integrations, and laboratory interfaces. This remote-based role leads complex implementation projects, collaborates with clients, vendors, and internal teams, and provides technical guidance to ensure successful electronic ordering and resulting workflows. The Senior EDI Specialist acts as an escalation resource for complex integration issues, drives process improvements, and supports strategic interoperability initiatives while maintaining a strong focus on customer satisfaction and operational excellence.

Responsibilities

• Manage and lead multiple high-priority, complex projects through all phases of implementation while meeting corporate timelines and service level expectations.
• Collaborate with sales, laboratory operations, senior leadership, clients, and third-party vendors to ensure successful project execution and customer satisfaction.
• Build strategic partnerships with the sales team to ensure client requirements are accurately identified, expectations are managed, trust is established, and solutions are delivered successfully and on time.
• Maintain project plans, timelines, risk assessments, and mitigation strategies to ensure successful project delivery and adherence to established deadlines.
• Develop and maintain strong working relationships with clients and key stakeholders to promote customer satisfaction, retention, and future business opportunities.
• Provide implementation guidance and strategic recommendations related to EMR and laboratory integrations.
• Serve as the primary subject matter expert for healthcare EDI transactions, HL7 messaging, EMR integrations, and electronic ordering/resulting workflows.
• Interpret, analyze, and troubleshoot complex HL7 order and result messages.
• Proactively monitor interface performance and health reports to identify trends, mitigate risks, and improve electronic ordering and resulting workflows.
• Conduct root cause analysis for complex interface, integration, and workflow issues.
• Develop recommendations and solutions for technical and operational challenges.
• Act as the escalation point for complex client, vendor, and operational issues.
• Lead troubleshooting efforts for complex issues involving clients, vendors, and internal stakeholders while ensuring timely resolution and communication.
• Serve as a resource by mentoring and training team members on EDI, HL7, and integration best practices.
• Partner with leadership to develop and maintain departmental standards, best practices, and strategic interoperability initiatives.

Requirements

• Associate's Degree.
• 5 or more years of experience in healthcare EDI, interoperability, healthcare IT, or related technical environments, with consideration given to candidates who demonstrate comparable knowledge and skills.
• 1 or more years of experience working with EMR vendors, laboratory information systems, and third-party vendors during implementation and integration projects.
• 1 or more years of experience and advanced knowledge of healthcare interoperability standards, including HL7, EDI transactions, electronic ordering/resulting workflows, and healthcare integration methodologies.

Preferred Qualifications

• Bachelor's Degree.
• Current or prior Labcorp experience.

Skills

• Strong project management, customer service, analytical, and organizational skills.
• Exceptional attention to detail.
• Excellent written and verbal communication skills.
• Demonstrated commitment to providing exceptional customer service and timely follow-up to clients and stakeholders.
• Ability to communicate effectively with clients, vendors, and internal teams via phone, email, and virtual meetings.
• Professional interaction with clients, vendors, leadership, and cross-functional teams.
• Proven ability to handle multiple projects simultaneously and meet established deadlines.
• Strong troubleshooting, problem-solving, and root cause analysis skills.
• Comfortable working independently with minimal supervision while contributing effectively within a team environment.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.

Schedule

This is a full-time, exempt (salaried) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. EDT. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Pay

Pay Range: $85,000 - $120,000 annually. All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, Vision, Life, STD/LTD.
• 401(k).
• Paid Time Off (PTO) or Flexible Time Off (FTO).
• Tuition Reimbursement.
• Employee Stock Purchase Plan.

Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on 7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.