EDI Implementation Analyst III

Key Responsibilities

• Stakeholder management: Manage payer, vendor, partner, and cross-functional relationships to meet Program Management objectives.
• Implementation planning: Own deliverables, plans, requirements, testing strategies, and escalation paths.
• Communication support: Coordinate partner awareness of Availity functionality and support production issue communication with Operations and IT.
• Mentorship and improvement: Mentor analysts and improve processes to support quality, speed, and scalability.

Why Work On This Team

• Opportunity to build broad technical, operational, and cross-functional expertise while supporting varied implementation work.
• Collaborate with a collaborative, knowledgeable, and supportive team.

What You Will Be Doing

• Solutions Integration: Implement complex, high-impact implementations across submitters, partners, vendors, and receivers/payers for EDI, B2B, web, API, and other transaction methods using Availity processes and tools.
• Lead complex, high-impact implementations across submitters, partners, vendors, and receivers/payers for EDI, B2B, web, API, and other transaction methods using Availity processes and tools.
• Manage multiple complex implementations, including timelines, dependencies, stakeholder alignment, issue resolution, escalations, and results delivery.
• Analyze standard and non-standard implementations, including HIPAA rules, Availity standards, customer requirements, integration options, and operational impacts.
• Track progress of specific implementation projects via Availity tools including JIRA, Confluence and Salesforce.
• Interact with Payer/Trading Partner, Vendor and Provider Marketing, Business Development, Business Technology Solutions, Product Management, Finance, and Operations.
• Communicate new implementations and all related changes including detailed specifications.
• Monitor customer communications (submitter, payer, trading partners, etc) to be apprised of any changes that may impact business operations (new edits, connectivity updates, system downtime).
• Partner with technology and development teams to confirm requirements, manage dependencies, and execute within expected timelines.
• Engage business, technical, internal, and external stakeholders on implementation solutions while representing Availity professionally.
• Support Sales, Account Management, and Payer Solutions with technical guidance, implementation recommendations, risk assessment, and solution options.
• Drive clean handoffs to Account Management or Operations to support market validation and solution adoption.
• Provide senior-level analysis, troubleshooting, and escalation support for operational issues.
• Research, resolve, document, and communicate complex business, technical, and HIPAA issues to internal and external stakeholders.
• Supports and maintains implementations by execution of customer maintenance requests including but not limited to change requests, connectivity changes, and edit and enrichment enhancements.
• Manage complex configuration, routing, and documentation changes, including partner migrations, alternate routes, and sustainable resolution recommendations.
• Update and maintain payer routing and the payer list to ensure data is accurate.

Availity Culture and Benefits

• A certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
• Various Diversity & Inclusion teams and ways to engage with fellow Availity associates.
• Competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program.
• Unlimited PTO for salaried associates + 9 paid holidays.
• Gym memberships, participation in racing events, weight management programs, etc. are reimbursable.
• Education reimbursement opportunities.
• Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Partnership with various organizations, both locally and nationally, to raise awareness, funds and morale.