EDI Business Operations Specialist

Work Model: Hybrid - 3 Days in Office

About the Role

The EDI Business Operations Specialist is the dedicated operational owner of Chosen Foods' electronic data interchange ecosystem. This is a hands-on execution role, not a development or engineering position. The primary focus during the first 12 months is operational stability, trading partner accountability, and cross-functional coordination: ensuring that EDI transactions flow accurately between Chosen Foods and its retailer, 3PL, and co-manufacturer partners, and that issues are identified and resolved before they become chargebacks, OTIF failures, or stalled orders. This role protects revenue, customer service, and cash flow by ensuring the reliable, accurate, and timely exchange of critical business transactions across Chosen Foods' EDI ecosystem.

Reporting to the Director of IT, this role sits within the IT organization but operates as a cross-functional hub working daily with Supply Chain, Finance, Operations, and external trading partners. Candidates from supply chain operations, vendor compliance, or retail coordination backgrounds are strongly encouraged to apply. Deep technical coding skills are not required; what matters is operational discipline, partner relationship management, platform proficiency in SPS Commerce, and the ability to independently own operational issues from identification through resolution while coordinating effectively across internal teams and external partners.

Cross-Functional Ownership & Key Interactions

• Supply Chain: PO accuracy, co-man coordination, OTIF tracking
• Finance / Accounting: Invoice reconciliation, chargeback exposure reporting
• Operations: Warehouse receipt confirmation (943/944), 3PL coordination
• IT: SPS Commerce platform oversight
• External Partners: Retailers, 3PLs, co-manufacturers, SPS Commerce support

Responsibilities

Primary Responsibilities

Operational stability and partner accountability. The first 12 months are defined by owning active transaction flows, resolving open incidents, onboarding trading partners, and building an EDI knowledge foundation.

EDI Transaction Management & Platform Operations

• Own the daily health of all EDI transaction flows through SPS Commerce into Acumatica ERP
• Monitor, triage, and resolve transaction exceptions across all active document types: 850 (Purchase Order), 855 (PO Acknowledgment), 856 (Advance Ship Notice), 810 (Invoice), 943/944 (Warehouse Transfer/Receipt), and 997 (Functional Acknowledgment)
• Manage trading partner profiles, connector configurations, and map versions within SPS Commerce in coordination with SPS Commerce support where applicable
• Ensure no open EDI incident ages beyond 48 hours without a documented owner and a resolution path
• Perform regular reconciliation between EDI transaction records and Acumatica source data; route discrepancies to Finance or Supply Chain with clear documentation

Trading Partner Relations & Onboarding

• Serve as Chosen Foods' primary EDI point of contact for all trading partners: national retail accounts, 3PL warehouse partners, and co-manufacturers
• Coordinate trading partner onboarding end-to-end: setup, testing, certification, and go-live working with SPS Commerce and the partner's EDI team
• Maintain trading partner compliance records; proactively flag OTIF risk and chargeback exposure driven by EDI errors before they hit Finance
• Lead escalation coordination with internal stakeholders (Operations, Finance, Supply Chain) and external contacts when issues are not self-resolving

Co-Manufacturer EDI Automation

• Own the operational coordination to bring co-manufacturing partners from manual processes onto the 850/855/856 EDI loop—the highest-priority open initiative on the IT roadmap
• Facilitate requirements gathering with Supply Chain and Operations; coordinate configuration and testing through SPS Commerce; drive go-live timelines with each partner
• This is a coordination and project execution responsibility; technical EDI map development is handled in partnership with SPS Commerce, not performed independently

Documentation & Knowledge Management

• Build and maintain the Chosen Foods EDI SOP library: transaction lifecycle guides, exception handling playbooks, escalation trees, and trading partner onboarding checklists
• Maintain a living knowledge base in SharePoint / OneNote covering partner configurations, historical incidents, and process decisions
• Produce training materials and facilitate knowledge transfers as the EDI practice matures
• Build a complete EDI SOP library within the first 90 days

Reporting & Continuous Improvement

• Identify and drive automation opportunities to reduce manual steps across the EDI lifecycle
• Stay current on SPS Commerce platform updates, X12 EDI standard changes, and retail compliance requirement changes from key accounts (Costco, Amazon, etc.)
• Collaborate with IT leadership to align EDI initiatives with the broader enterprise technology roadmap
• Track core EDI KPIs like open exceptions, aging items, chargeback exposure, or partner onboarding progress
• Produce weekly EDI exception reports for IT leadership; monthly chargeback exposure summaries for Finance

Requirements

• Bachelor's degree in Supply Chain, Business, Information Technology, or equivalent practical experience
• 3–5 years of hands-on EDI operations experience in a CPG, food & beverage, retail, or supply chain environment
• Working experience with SPS Commerce: navigating the platform, managing partner profiles, monitoring exceptions, and coordinating with SPS support
• Functional knowledge of EDI X12 transaction sets: 850, 855, 856, 810, 943, 944, 997—understanding what they do and how they connect, not programming them
• Experience working within a cloud ERP environment; Acumatica experience is a strong differentiator
• Demonstrated ability to manage multiple trading partner relationships simultaneously with competing timelines and accountability
• Strong communicator able to translate EDI issues clearly for Finance, Supply Chain, and Operations stakeholders who are not EDI-fluent
• Proficiency with Microsoft 365 tools—SharePoint, Excel, Teams; Power BI experience preferred

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to sit; use hands to handle or feel; and talk or hear
• Frequently required to reach with hands and arms
• Occasionally required to stand; walk; stoop, kneel, crouch, or crawl
• Must be able to lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment

• Work is performed inside a temperature-controlled office building with an open floor plan
• Professional office environment with a business casual dress code
• Routinely utilizes standard office equipment such as computers, phones, photocopiers, filing cabinets, and other office machines
• Must be able to work in a fast-paced environment