Edge Connectivity Specialist 1
About the role
Support day-to-day operations of enterprise connectivity services, including office LAN/WAN, wireless, remote site connectivity, and edge connectivity between sites and datacenters. Perform routine troubleshooting for network, firewall, WAN, VPN, and wireless incidents using documented procedures and escalation paths. Assist with implementation of standard network changes, including switch updates, firewall rule changes, circuit turn-up support, and wireless configuration changes. Monitor network health, alerts, and service requests; escalate issues appropriately. Support connectivity for branch and office environments, including user-impacting network issues outside the datacenter. Assist with basic public cloud networking tasks such as reviewing route tables, security groups, NSGs, or connectivity dependencies under guidance. Maintain documentation for circuits, network devices, firewall rules, wireless coverage, and support procedures. Follow security, change management, and governance standards for all work performed.
Responsibilities
- Perform routine troubleshooting for network, firewall, WAN, VPN, and wireless incidents using documented procedures and escalation paths.
- Aid in the implementation of standard network changes, including switch updates, firewall rule changes, circuit turn-up support, and wireless configuration changes.
- Maintain documentation for circuits, network devices, firewall rules, wireless coverage, and support procedures.
- Monitor network health, alerts, and service requests; escalate issues appropriately.
- Support connectivity for branch and office environments, including user-impacting network issues outside the datacenter.
- Aid in basic public cloud networking tasks such as reviewing route tables, security groups, NSGs, or connectivity dependencies under guidance.
- Follow security, change management, and governance standards for all work performed.
- Participate in operational improvements and knowledge sharing.
- Telephony system support.
Requirements
- Experience supporting enterprise office networks, branch connectivity, or wireless environments.
- Exposure to public cloud networking in Azure and/or AWS.
- Familiarity with firewall administration or network security concepts.
- Experience with network monitoring or ticketing tools.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience.
- Minimum 1 year of experience in network support, infrastructure support, or related connectivity operations.
- Foundational understanding of TCP/IP networking, switching, routing, DNS, DHCP, and VPN concepts.
- Basic knowledge of firewalls, wireless networking, and enterprise WAN connectivity.
- Familiarity with standard IT service management processes, including incident, request, and change management.
- Ability to follow technical documentation, standards, and runbooks.
- Strong troubleshooting aptitude and willingness to learn.
- Strong written and verbal communication skills.
Skills
- Network support and infrastructure support.
- Public cloud networking in Azure and/or AWS.
- Firewall administration or network security concepts.
- Network monitoring or ticketing tools.
Benefits
What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement.
Pay
The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.)
Schedule
This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.
Other Locations
- United States-Nebraska-Omaha
- United States-Minnesota-St. Paul
- United States-Texas-Austin
- United States-Missouri-Kansas City
- United States-South Carolina-Columbia
- United States-Colorado-Denver
- United States-Virginia-Vienna
- United States-Minnesota-Saint Louis Park
- United States-California-Folsom
- United States-Oregon-Portland
- United States-New Jersey-Pennington
- United States-New Jersey-Woodcliff Lake
- United States-Florida-Orlando
- United States-Pennsylvania-Harrisburg
- United States-Oregon-Salem
- United States-Texas-Fort Worth
- United States-Pennsylvania-Pittsburgh
- United States-Texas-San Antonio
- United States-Texas-Dallas
- United States-New Mexico-Albuquerque
- United States-Washington-Olympia
- United States-Colorado-Englewood