Edge Connectivity Specialist 1

About the role

Support day-to-day operations of enterprise connectivity services, including office LAN/WAN, wireless, remote site connectivity, and edge connectivity between sites and datacenters. Perform routine troubleshooting for network, firewall, WAN, VPN, and wireless incidents using documented procedures and escalation paths. Assist with implementation of standard network changes, including switch updates, firewall rule changes, circuit turn-up support, and wireless configuration changes. Monitor network health, alerts, and service requests; escalate issues appropriately. Support connectivity for branch and office environments, including user-impacting network issues outside the datacenter. Assist with basic public cloud networking tasks such as reviewing route tables, security groups, NSGs, or connectivity dependencies under guidance. Maintain documentation for circuits, network devices, firewall rules, wireless coverage, and support procedures.

Responsibilities

• Perform routine troubleshooting for network, firewall, WAN, VPN, and wireless incidents using documented procedures and escalation paths.
• Aid in implementing standard network changes, including switch updates, firewall rule changes, circuit turn-up support, and wireless configuration changes.
• Maintain network health, monitor alerts, and service requests; escalate issues appropriately.
• Support connectivity for branch and office environments, including user-impacting network issues outside the datacenter.
• Aid in basic public cloud networking tasks such as reviewing route tables, security groups, NSGs, or connectivity dependencies under guidance.
• Maintain documentation for circuits, network devices, firewall rules, wireless coverage, and support procedures.

Requirements

• Foundational understanding of TCP/IP networking, switching, routing, DNS, DHCP, and VPN concepts.
• Basic knowledge of firewalls, wireless networking, and enterprise WAN connectivity.
• Familiarity with standard IT service management processes, including incident, request, and change management.
• Strong troubleshooting aptitude and willingness to learn.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience.
• Minimum 1 year of experience in network support, infrastructure support, or related connectivity operations.

Skills

• Experience supporting enterprise office networks, branch connectivity, or wireless environments.
• Exposure to public cloud networking in Azure and/or AWS.
• Familiarity with firewall administration or network security concepts.
• Experience with network monitoring or ticketing tools.

Benefits

• Comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement.

Pay

The expected compensation range for this position depends upon skills, experience, education and geographical location.

Schedule

This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

Foundations

• We are an Affirmative Action and Equal Opportunity Employer.
• We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.