eData Client Services Project Manager

About the role

Morgan, Lewis & Bockius LLP is seeking a tech-savvy, client-focused eData Client Services Project Manager for their eData practice. This role offers the opportunity to work with a dynamic practice group, collaborating with leading lawyers and a seasoned eDiscovery team to deliver exceptional client service.

Responsibilities

• Provide Subject Matter Expertise & Case Consultation: Serve as the primary point of contact for internal and external clients on discovery-related matters. Offer guidance on search term logic, ESI protocols, production formats, cost-saving measures, and use of advanced technology (e.g., email threading, analytics).
• Client Engagement & Service Excellence: Anticipate needs, provide updates before asked, and deliver white-glove service. Manage multiple deadlines and shifting priorities while maintaining composure under pressure.
• Quality Control & Risk Mitigation: Lead QC for all deliverables including search terms, production specs, processing work, and matter documentation. Spot issues early, escalate appropriately, and implement remediation strategies. Ensure compliance with firm protocols, chain of custody standards, and risk management policies.
• Project & Workflow Management: Develop project plans, assign roles and tasks, and ensure timelines are met. Collaborate with operations, vendors, and internal teams to execute against deliverables. Participate in process improvement and cross-functional initiatives within the practice group.
• Support Business Development & Financial Management Goals: Represent eData in client-facing opportunities and cross-sell services across departments. Deliver training and act as subject-matter liaison throughout the lifecycle of a matter. Support pricing and billing processes, including AFAs, time management, and value-add edits.

Qualifications

• A proven professional with strong strategic thinking and execution skills, and a minimum of five years of experience in litigation support or eDiscovery consulting with at least two of those years in a multi-office law firm or an alternative legal service provider.
• Ability to thrive in high-stakes, detail-heavy environments, and eager to serve as a trusted advisor on discovery strategy, tools, and best practices.
• Strong communication skills, with the ability to influence, collaborate, and build trusted relationships.
• Data-driven mindset with the ability to translate insights into actionable strategies.
• Results oriented with strong time management, planning and organizational skills to effectively prioritize and balance multiple projects and assignments.
• Ability to act with a high degree of integrity, discretion, and responsiveness, and superior reasoning skills and sound business judgment.
• Technical expertise including Microsoft Office Suite, Aspera, Beyond Compare, CaseNotebook, TrueCrypt, and RelOne.

Benefits

The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additionally, salary or hourly wages may be only part of the total compensation package. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Pay

• Boston, MA: $114,200.00 - $182,750.00
• Washington, DC: $119,200.00 - $190,675.00

Schedule

The position can be resident in any one of our Boston, Dallas, Houston, or Washington DC offices with a hybrid 3 day in-office working arrangement.