eData Client Services Project Manager

About the role

Morgan, Lewis & Bockius LLP is seeking a tech-savvy, client-focused eData Client Services Project Manager for their eData practice. This role offers the opportunity to work with a dynamic practice group, collaborating with leading lawyers and a seasoned eDiscovery team to deliver exceptional client service.

Responsibilities

• Provide Subject Matter Expertise & Case Consultation: Serve as the primary point of contact for internal and external clients on discovery-related matters. Offer guidance on search term logic, ESI protocols, production formats, cost-saving measures, and use of advanced technology (e.g., email threading, analytics).
• Client Engagement & Service Excellence: Anticipate needs, provide updates before asked, and deliver white-glove service. Manage multiple deadlines and shifting priorities while maintaining composure under pressure.
• Quality Control & Risk Mitigation: Lead QC for all deliverables including search terms, production specs, processing work, and matter documentation. Spot issues early, escalate appropriately, and implement remediation strategies. Ensure compliance with firm protocols, chain of custody standards, and risk management policies.
• Project & Workflow Management: Develop project plans, assign roles and tasks, and ensure timelines are met. Collaborate with operations, vendors, and internal teams to execute against deliverables. Participate in process improvement and cross-functional initiatives within the practice group.
• Support Business Development & Financial Management Goals: Represent eData in client-facing opportunities and cross-sell services across departments. Deliver training and act as subject-matter liaison throughout the lifecycle of a matter. Support pricing and billing processes, including AFAs, time management, and value-add edits.
• Compliance & Professional Development: Maintain daily timekeeping and follow all firm and departmental procedures. Stay current on legal tech trends and continuously seek out learning opportunities. Take ownership of your career growth and actively participate in internal initiatives.
• Collaborate And Connect: Work with eData partners, leadership, and all levels of team members in the practice including eData Client Services, Operations & Administration, Development & Technology and cross-functionally with stakeholders globally across firm departments and practices.

Qualifications

• A proven professional with strong strategic thinking and execution skills, and a minimum of five years of experience in litigation support or eDiscovery consulting with at least two of those years in a multi-office law firm or an alternative legal service provider.
• Ability to thrive in high-stakes, detail-heavy environments, and eager to serve as a trusted advisor on discovery strategy, tools, and best practices.
• Strong communication skills, with the ability to influence, collaborate, and build trusted relationships.
• Data-driven mindset with the ability to translate insights into actionable strategies.
• Results oriented with strong time management, planning and organizational skills to effectively prioritize and balance multiple projects and assignments.
• Ability to act with a high degree of integrity, discretion, and responsiveness, and superior reasoning skills and sound business judgment.
• Technical expertise including Microsoft Office Suite, Aspera, Beyond Compare, CaseNotebook, TrueCrypt, and RelOne.

What sets this role apart

• Innovation focus: Support lawyers advising on eDiscovery services – an area at the forefront of client demand.
• Career Development: Build specialized knowledge in a dynamic, high-growth practice with clear opportunities to demonstrate impact and advance.
• Culture of excellence: Join a collaborative, forward-thinking team recognized for creativity, responsiveness, and client service.