ED Unit Services Tech - BWFH

About the role

The Unit Service Technician position in the Emergency Department at Brigham and Women's Faulkner Hospital, Inc., a part of Mass General Brigham, requires a broad range of care and services to patients, including EKG, phlebotomy, equipment cleaning, and room stocking. This role also involves performing secretarial duties such as answering call lights, pagers, and phone calls, receiving visitors, copying patient charts, and providing secretarial support.

Responsibilities

• Utilizes proper body mechanics in moving and assisting patients to prevent personal injury.
• Follows and maintains restraint policies under supervision of licensed nurse.
• Checks with nurse for order before utilizing any restraints.
• Applies restraints under the direction of the provider, in accordance with hospital policy and assures for the availability and reliability of those restraints.
• Cleans and restocks medical equipment and clinical environment routinely and between patient use to prevent nosocomial infection.
• Answers patient call lights, telephone, and screen calls in a pleasant and courteous manner, relaying accurate messages to appropriate personnel.
• Receives visitors to the department in a professional manner, projecting a positive public image.
• Copies patient’s charts and other materials as requested by staff and callers.
• Provides secretarial support in order to ensure efficient and confidential flow of information for patient's medical records.
• Requests and maintains old medical records as needed.
• Pages for providers as necessary.
• Copies medical records to prepare for transfer.
• Delivers specimens to the laboratory as needed such as in a Code Blue situation as requested by staff.
• Arranges ambulance transfer in the absence of the department secretary.
• Performs assigned patient transportation to ensure patients receive all testing procedures ordered in a timely manner.
• Ensures that patient safety is never compromised during transport.
• Stretcher is cleaned after every transport with an antibacterial as provided in the department.
• Performs the transportation of the deceased to the morgue in a respectful manner.
• Always uses proper morgue stretcher and is accompanied by a second escort.
• Fulfills all department procedures concerning the handling of all specimens during transport.
• Strictly practices Standard Precautions.
• Checks with nursing staff for specific instructions if necessary.
• Assists nursing in transport of critical patients as necessary.
• Performs technical duties including EKG, phlebotomy under the supervision of a licensed nurse.
• Adheres to laboratory policy and procedure when retrieving lab specimens including the proper labeling of all specimens.
• Performs EKGs as requested by nursing/provider and obtains old EKGs in MUSE system.
• EKGs and brought to provider for immediate review upon completion.
• Obtains lab specimens as requested by nursing/provider.
• Obtains labs for in-house draws on 11p-7a shift for 1am and 4am rounds, in accordance with lab policy.
• Assists providers with patient procedures as needed.
• Responsible for cleaning and restocking of glidescope.
• Notifies appropriate parties of need for repair of medical equipment.
• Stocks rooms in accordance with assignment on each shift.
• Emptying of linen bags when half full to prevent injury.

Qualifications

• High School Diploma or Equivalent
• Basic Life Support [BLS] - Generic - HR Only required
• Certified Nurse Aide [CNA] - State Specific Certification Board required
• Emergency Medical Technician [EMT License] - Generic - HR Only required