ED Unit Service Technician - BWFH

About the role

The Unit Service Technician position within the Emergency Department (ED) at Brigham and Women's Faulkner Hospital, Inc., a part of Mass General Brigham, is responsible for providing a broad range of care and services to patients, performing secretarial duties, and ensuring patient safety during transportation.

Responsibilities

• Utilizes proper body mechanics in moving and assisting patients to prevent personal injury.
• Follows and maintains restraint policies under supervision of licensed nurse.
• Checks with nurse for order before utilizing any restraints.
• Applies restraints under the direction of the provider, in accordance with hospital policy and assures for the availability and reliability of those restraints.
• Conducts or assures cleaning of medical equipment and clinical environment routinely and between patient use to prevent nosocomial infection.
• Answers patient call lights, telephone and screen calls in a pleasant and courteous manner, relaying accurate messages to appropriate personnel, as observed or reported by staff and callers.
• Receives visitors to the department in a professional manner, projecting a positive public image.
• Copies patient’s charts and other materials as requested by staff.
• Provides secretarial support in order to ensure efficient and confidential flow of information for patient's medical records.
• Requests and maintains old medical records as needed.
• Pages for providers as necessary.
• Copies of medical records to prepare for transfer.
• Provides secretarial assistance to the Medical Director or Attending Physician as necessary and as time allows.
• Delivers specimens to the laboratory as needed such as in a Code Blue situation as requested by staff.
• Arranges ambulance transfer in the absence of the department secretary.
• Performs assigned patient transportation to ensure patients receive all testing procedures ordered in a timely manner.
• Ensures that patient safety is never compromised during transport.
• Sterilizes the stretcher after every transport with an antibacterial as provided in the department.
• Performs the transportation of the deceased to the morgue in a respectful manner.
• Always uses proper morgue stretcher and is accompanied by a second escort.
• Follows proper department procedures concerning the handling of all specimens during transport.
• Strictly practices Standard Precautions.
• Checks with nursing staff for specific instructions if necessary.
• Assists nursing in transport of critical patients as necessary.
• Performs technical duties including EKG, phlebotomy under the supervision of a licensed nurse.
• Adheres to laboratory policy and procedure when retrieving lab specimens including the proper labeling of all specimens.
• Performs EKGs as requested by nursing/provider and obtains old EKGs in MUSE system.
• EKGs and brought to provider for immediate review upon completion.
• Obtains lab specimens as requested by nursing/provider.
• Obtains labs for in-house draws on 11p-7a shift for 1am and 4am rounds, in accordance with lab policy.
• Assists providers with patient procedures as needed.
• Responsible for cleaning and restocking of glidescope.
• Notifies appropriate parties of need for repair of medical equipment.
• Stocks rooms in accordance with assignment on each shift.
• Empty linen bags when half full to prevent injury.

Qualifications

• High School Diploma or Equivalent.
• Basic Life Support [BLS] - Generic - HR Only required and Certified Nurse Aide [CNA] - State Specific Certification Board required or Emergency Medical Technician [EMT License] - Generic - HR Only required.