ED Customer Service Specialist (Part Time/Day Shift)

Position Summary

Provides complete and accurate patient identification, arrival, registration, insurance verification and visitor management within the Emergency Department. Capable of coordinating and communicating effectively during increased volumes, with complex patients or medical social situations.

Qualifications

• High School Diploma or equivalent GED
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
• One year experience with basic keyboarding, personal computer use, and other office setting equipment

Skills

• Collaborative and effective communication with interdisciplinary team
• Able to manage high volumes and patient acuity
• Ability to assist with patient and visitor management tasks
• Effective management of general patient complaints and concerns
• Understanding of compliance and regulatory requirements

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.