ED Access Representative II

Job Location: 220 Hutchison Rd, Rochester, New York, United States of America, 14620

Full-time, 37.5 scheduled weekly hours

Responsibilities

• Coordinates functions associated with visits to the Emergency Department.
• Monitors and ensures all functions are completed accurately, efficiently, and in a patient/customer-friendly manner.
• Facilitates workflow in the department by supporting clinical staff.
• Greets patients to initiate a positive experience; requests patient identification, collects and verifies patient demographic and financial information.
• Initiates the ED medical/financial record and identifies forms needed for specific ED visits.
• Assembles ED charts for admissions and discharges, ensuring all paperwork is completed and distributed appropriately.
• Performs duties to achieve and maintain proficiency in excellent customer service, data accuracy, and work efficiency.
• Coordinates daily efforts to edit and correct registration and billing errors during full registration.
• Identifies ways to reduce follow-up, repetitive, or corrective work.
• Utilizes eRecord programs to facilitate workflow.
• Manages patient tracking system, ensuring correct location of patients within the ED.
• As a designated preceptor, provides training to other EDAS staff on department-specific work, including orientation, registration process, and customer service.
• Acts as an information resource for all departmental staff regarding registration and workflow activities.
• Attends education programs for the department at the direction of the supervisor and teaches other staff.
• Ensures accurate and complete full registration of the patient prior to discharge, including insurance verification for new and self-pay patients.
• Follows up on hold bill reports to facilitate reimbursement for Emergency Department services.
• Collects co-pays.
• Triages patient calls, assesses urgency, and determines appropriate action.
• Serves as point person for handling complaints.
• Answers incoming phone calls in the communications center, routing calls as appropriate.
• Coordinates transportation for discharged or transferred patients as needed.
• Provides support for departmental activities, including monitoring inventory of supplies and supply ordering.
• Performs other patient-focused tasks, such as escorting patients, offering comfort items, witnessing consent signatures, faxing charts, pulling charts for QA audits or patient care follow-up, managing and stocking forms and supplies, and managing requests from clinical staff.
• Other duties as assigned.

Requirements

• High School diploma and 1 year of related work experience in an administrative office or customer service field required.
• Or equivalent combination of education and experience.

Skills

• Demonstrated ability to word process documents and enter data into a database preferred.
• Demonstrated skills related to achievement of customer satisfaction preferred.
• Medical terminology experience preferred.

Pay

Compensation range: $19.15 - $25.85 per hour. Individual annual salaries/hourly rates will be set within this range and determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise, and internal equity considerations.