Economic Stability Supervisor

About the role

The mission of the Louisiana Department of Health is to protect and promote health and ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about Louisiana Department of Health.

Responsibilities

• Supervises Social Service Analysts and an Economic Stability Specialist, including staff training, performance management, leave approval, conflict resolution, and oversight of unit operations, which may span multiple parishes.
• Leads the resolution of client and staff disputes, complaints, and conflicts by conducting interviews, investigating issues, and ensuring timely and appropriate resolutions.
• Reviews cases and subordinate work for accuracy, timeliness, and completeness in determining eligibility for SNAP, FITAP, Kinship Care Assistance, and STEP program benefits.
• Safeguards accurate data entry and case maintenance in the Louisiana Integrated Technology for Eligibility System (LITES), including verification, documentation review, and identification of error trends with corrective action implementation.
• Provides policy guidance and training to staff by maintaining up-to-date knowledge of program policies, interpreting procedures, coordinating with regional program specialists, and participating in required professional development and disaster readiness training.
• Compiles and analyzes statistical and management reports, supports administrative functions in the absence of the ES Manager, and builds partnerships with community providers to strengthen referral processes and expand client services.

Requirements

• Minimum Qualifications: Six years of economic stability social services experience; OR Six years of full-time work experience in any field plus three years of economic stability social services experience; OR A bachelor's degree plus three years of economic stability social services experience; OR An advanced degree in a social sciences field, business, public, or health administration plus two years of economic stability social services experience.
• Experience Substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Qualifications

• Job Specification: The official job specifications for this role, as defined by the State Civil Service, can be found here.

Skills

• Knowledge of economic stability programs such as SNAP, FITAP, Kinship Care Assistance, and STEP.
• Ability to manage and train staff effectively.
• Strong communication and interpersonal skills.
• Proficiency in using LITES and other relevant software.

Benefits

• This position is eligible for the following Special Entrance Rates (SER), as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity.
• Economic Stability Supervisor - $24.35 hr / $ 1,948.00 bi-weekly.

Pay

This position is eligible for the following Special Entrance Rates (SER), as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity.

Economic Stability Supervisor - $24.35 hr / $ 1,948.00 bi-weekly.

Schedule

Details on the schedule are not specified in the job posting.

Contact Information

Samantha Johnson
Samantha.Johnson2@la.gov
LA Department of Health (LDH)
Division of Human Resources
PO Box 4818
Baton Rouge, LA 70821
225-342-6477