Economic Service Worker Trainee
About the role
Nature of Work Under close supervision, performs in a training capacity learning the process of taking applications, determining eligibility for and managing a caseload for a variety of economic assistance programs. Must learn to conduct personal interviews with clients, evaluating and verifying personal, financial and social information, determining eligibility for services, maintaining a client caseload and referring clients to other social service and community service agencies when appropriate. May obtain repayment from clients who have been issued economic assistance erroneously. Transportation must be available as travel may be required. Performs related work as required.
Requirements
This is a trainee level under close supervision. These positions are expected to acquire the work specific knowledge, skills and abilities to function as an Economic Service Worker. As proficiency is acquired, incumbent may be assigned more complex work with diminished oversight and direction.
Qualifications
Minimum Qualifications include a high school diploma or the equivalent and two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
A substitution is allowed where successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
Skills
- Ability to conduct personal interviews with clients
- Ability to evaluate and verify personal, financial and social information
- Ability to determine eligibility for services
- Ability to maintain a client caseload
- Ability to refer clients to other social service and community service agencies when appropriate
Special Requirements
A valid driver's license may be required.