Ecommerce Sales Associate

Essential Duties And Responsibilities

• Assist guests in finding the right merchandise to meet their needs and drive sales.
• Proactively engage with guests to share personalized recommendations and offers, building lasting relationships and encouraging purchases.
• Answer questions regarding merchandise, warranties, and company policies for past and future guests.
• Resolve guest complaints or connect them to the Guest Relations Department.
• Absorb guests with making payments and other basic credit inquiries.
• Answer questions regarding order status.
• Support store associates with questions and the placing of online orders.

Qualifications

• Sales-Driven: Minimum 1 year of retail selling experience, with a proven ability to work toward and meet measurable individual and team sales goals in a performance-based environment.
• Guest Service: Strong guest service skills with the ability to problem-solve while utilizing interpersonal skills to build trust and rapport.
• Communication: Excellent communication and written skills necessary for guiding guests over chat, phone, and email.
• Typing Efficiency: Ability to type efficiently and accurately to manage multiple guest conversations at once without sacrificing quality.
• Product Knowledge: Willingness to independently build product knowledge and online sales techniques.
• Math Proficiency: Ability to accurately calculate selling price and discounts.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule

This remote position requires availability to work weekday, evening, and weekend hours, with additional hours required during peak holiday seasons. This role also requires attendance at training sessions and some light travel to the home office.

Pay

$16-$18 an hour

Benefits

• Health Insurance- Four plans available including prescription coverage.
• Dental and Vision- Two dental plans, and a vision plan available.
• Voluntary Benefits- Additional Voluntary benefits including Voluntary Life, Disability, Accident, Critical Illness, Hospital Indemnity, Pet Insurance, and Fitness Discounts.
• Paid Time Off- 40 hours after 3 months, then 80 hours at 1 year anniversary.
• Overtime- May be eligible if meets all requirements.
• Holiday Pay- New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
• Discounts- Associate discounts on store purchases available. Wellness and other discounts- Employees that participate in the annual wellness event and are enrolled in company medical coverage are eligible for a Wellness discount. Fitness discounts are also available for both medical enrollees and those not enrolled.
• Retirement / 401(k) Plan- Eligible to participate in the company 401(k) if eligibility is met, following one year anniversary. Company match is 40% of the first 5% that the employee contributes to the plan.