ECommerce Quality Assurance Specialist

Qualifications

• 3+ years of QA experience, preferably in eCommerce (Salesforce Commerce Cloud Preferred) or web applications
• Strong understanding of eCommerce workflows (product catalog, cart, checkout, payments)
• Experience testing order management systems or ERP integrations
• Familiarity with APIs, data validation, and backend workflows
• Experience with automated testing tools (e.g., Selenium, Cypress)
• Experience with bug tracking tools (e.g., Jira, TestRail)
• Strong attention to detail and analytical skills
• Basic SQL or data validation experience
• Understanding of payment gateways and fraud checks

Responsibilities

• Validate UI/UX consistency, responsiveness, and cross-browser compatibility
• Ensure product pages, cart, and checkout experiences meet functional and visual standards
• Identify layout, content, and performance issues across devices
• Test complete customer journeys from product selection through checkout and confirmation
• Validate payment processing, shipping calculations, taxes, and promotions
• Perform regression testing for releases impacting checkout or cart functionality
• Verify accurate transmission of order data from the eCommerce platform into the ERP system
• Validate order statuses, inventory updates, pricing, and fulfillment data
• Troubleshoot and document data mismatches or integration failures
• Develop and maintain test cases, test plans, and test data
• Execute manual and/or automated tests for new features and releases
• Collaborate with developers and product teams to clarify requirements and edge cases
• Identify, document, and track bugs using issue tracking tools
• Provide clear reproduction steps and severity assessments
• Support root cause analysis and verification of fixes
• Participate in release validation and smoke testing
• Monitor production systems for order flow or integration issues
• Absorb and resolve incidents