Ecommerce + Order Processing Coordinator

Key Responsibilities

• Ensure exceptional customer experiences, fostering satisfaction and loyalty.
• Serve as a bridge between customers and internal departments, ensuring seamless communication in regards to orders.
• Engage as a point of contact for lower-tier customers for order renewals and order processing needs.
• Provide lower-tier customers with creative solutions utilizing our eCommerce store.
• Input, verify, and transfer customer and account information between the Trello system and Microsoft 365 Dynamics CRM.
• Interact professionally with customers through written and verbal channels, delivering messaging concisely and professionally.
• Proactively address customer issues and provide troubleshooting assistance.

ECommerce Platform & Database Management

• Working closely with our Ecommerce & Sales Support Specialist to monitor additions and subtractions of skus on ecommerce.
• Serve as the primary administrator for the eCommerce platform database, ensuring data accuracy and completeness across all product listings.
• Enter new SKUs into the eCommerce platform and internal systems, ensuring all product attributes, descriptions, pricing, and imagery are accurate and complete.
• Conduct regular audits of the eCommerce platform and internal product database to identify and resolve discrepancies, outdated listings, or missing information.

Qualifications

• 1–3 years of proven success in B2B sales support, customer service, or eCommerce operations.
• Hands-on experience with eCommerce platforms and product database management (SKU entry, catalog audits, product data hygiene).
• Proficiency in ERP and CRM systems; familiarity with Microsoft 365 Dynamics and Trello is a plus.
• Strong communication, strategic thinking, analytical, and interpersonal skills.
• Demonstrated ability to collaborate across departments.
• Familiarity with order management programs.
• Basic marketing knowledge and experience is desired, but not required.
• An understanding of the promotional products industry is extremely helpful.
• An appreciation for design and manufacturing is a plus.
• Bachelor’s Degree preferred.