eCommerce Merchandising Specialist

\#26-130 Job Description The eCommerce Merchandising Specialist plays a key role in how The Honey BakedHam Company’s products show up and sell across our digital commerce platforms. This role is responsible for the operational management of menu and product content — from the overall menu assortment on each platform to the individual product details that make each listing accurate, compelling, and on-brand through strong digital merchandising. This role ensures customers have a consistent and engaging experience with HoneyBaked wherever they shop. Essential Functions Product & Menu Content Management Manage menu and product content across all digital commerce platforms, including honeybaked.com, third-party delivery marketplaces (DoorDash, Grubhub, and Uber Eats), ezCater, and AmazonExecute product and menu launches, updates, and seasonal changes accurately and on schedule across all platforms in alignment with business directionEnsure consistency of product names, descriptions, imagery, and modifier groups across all digital channels, accurately reflecting current pricing and inventory availabilityIdentify, troubleshoot, and resolve product and menu content issues across platforms; escalate technical or platform-level issues to the appropriate teamPartner with internal teams to ensure menu and product content is accurate, current, and reflective of the brand and business needs Platform Operations Operate within platform-specific tools and portals (e.g., Olo, Amazon Seller Central, CMS) to manage and publish menu and product contentMonitor platform-level menu and product content and flag anomalies, discrepancies, or issues appropriatelyMaintain product detail pages (PDPs) and product list pages (PLPs) to ensure merchandising standards are met across all platformsSupport product content updates across honeybaked.com as needed, including product features and listings within campaign and landing pagesAssist with quality assurance across platforms following menu and product updates, launches, or system changes Campaign & Promotion Support Support the execution of digital campaigns and promotions through timely and accurate menu and product content updates across platformsAssist with seasonal and promotional product setups, including limited-time offerings, meal configurations, and offer accuracyCoordinate with the broader marketing team to ensure menu and product content aligns with campaign messaging, timing, and creative direction Amazon Product Content Manage Amazon product listings, including catalog accuracy, product detail pages, imagery, and descriptionsEnsure Amazon product content is consistent with other digital commerce platforms and meets Amazon’s platform-specific requirementsFlag Amazon product content issues and coordinate resolution with the appropriate team Content Accuracy & Governance Maintain a working knowledge of the full menu and product assortment and platform-specific content requirements for each digital channelFollow established content governance processes and brand standards for all menu and product contentSupport audits of menu and product content across platforms to identify gaps, inconsistencies, or outdated information Cross-Functional Coordination Coordinate with cross-functional teams to stay informed of new item introductions, product updates, and discontinuationsCommunicate menu and product content updates to relevant internal stakeholders as appropriateParticipate in cross-functional project work as needed to support digital commerce initiatives Experience 2–4 years of experience in digital commerce, ecommerce operations, content management, or a related fieldHands-on experience managing product or menu content within a CMS, ecommerce platform, or marketplace portalFamiliarity with third-party delivery or marketplace platforms (DoorDash, Uber Eats, Grubhub, Amazon, ezCater, or equivalent) preferred; specific platform experience is trainableStrong attention to detail and ability to manage a high volume of menu and product updates accurately across multiple platforms simultaneouslyComfortable identifying and troubleshooting product and menu content issues with a solutions-oriented approachA marketing mindset with an understanding of how digital merchandising supports campaign, brand, and customer engagement goalsAbility to manage competing priorities and adapt quickly in a fast-paced environmentClear written communication skills for internal coordination and documentationExperience in a DTC, CPG, restaurant, or food/beverage environment a plus Education Bachelor’s degree in Marketing, Communications, Business, or a related field preferred The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.