eCommerce Implementation Specialist (Seasonal)

About the role

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our newly-renovated HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner! We are seeking a MerchStore Specialist to join our marketing team for a period from September – December 31, 2026. The MerchStore Specialist will help build and support custom company stores, otherwise known as MerchStores, for Merchology customers. This position is a great opportunity for someone who is organized, self-motivated, and comfortable learning and establishing new processes. The role is based at 3000 Niagara Lane North, Plymouth, MN 55447 with a hybrid schedule (three days onsite, two optional remote days).

Responsibilities

• Coordinate with Merchology’s Art team to locate, organize, and deliver appropriate art files to customers that need to add custom logos and designs to their MerchStore.
• Serve as a resource for MerchStore customers who have questions about the store setup process as it relates to artwork and related product selections.
• Support the transition to Merchology’s updated MerchStore offering by creating documentation regarding new experiences and processes in collaboration with Marketing, Customer Success, and Art teams.
• Identify ongoing process improvements to operating procedures by documenting learnings, process gaps, and recurring customer questions.
• Help build custom MerchStores for customers following key processes, requirements, and brand standards.
• Communicate with MerchStore customers regarding documentation and billing for their stores.

Requirements

• High school diploma or equivalent
• Excellent written and verbal communication skills, with the ability to articulate complex ideas and collaborate effectively with cross-functional teams and external customers.
• Detail-oriented, data-driven mindset with a passion for delivering exceptional customer experiences.
• Familiarity with CRM systems like HubSpot is a plus.
• Proactive, enthusiastic self-starter with a creative approach to problem solving.
• Ability to successfully contribute and collaborate in both in-person and remote work environments.

Benefits

• Hybrid work schedule for select departments
• Company-sponsored social events
• Premium brand partner discounts
• 401(k)
• Sick and Safe Time Leave

Pay

$20.00 - $25.00 per hour

Schedule

Hybrid work schedule: three days onsite, two optional remote days.