eCommerce Fulfillment Analyst-Associate

Key Responsibilities

• Manage order flow across DTC, Amazon, and marketplace channels — ensuring accurate and timely fulfillment from purchase through delivery
• Coordinate with the eCommerce 3PL on order processing, execution, and carrier handoffs
• Maintain network status and navigate major disruptions to limit the impact on the customer experience
• Ensure SLA compliance across all channels and escalate systemic issues before they affect performance scores
• Own channel health metrics across Amazon and marketplace platforms - defect rate, late shipment rate, cancellation rate - and drive corrective action when thresholds are at risk
• Build and maintain reporting on eCommerce fulfillment KPIs including shipped-on-time, cancel rate, and cost per order
• Benchmark David's eCommerce fulfillment operation against industry standards and best-in-class peers - identifying gaps and building the case for improvement
• Translate performance data into clear operational recommendations and follow through on implementation
• Own eCommerce fulfillment readiness for new product launches - coordinating across Supply Chain, Marketing, and the 3PL to ensure smooth execution from day one
• Manage the operational setup for new channels, packaging configurations, and limited-time offerings
• Partner cross-functionally to ensure eCommerce operational requirements are embedded early in launch planning
• Co-design and implement eCommerce packaging configurations in partnership with Product and Marketing - ensuring we meet protection, cost, and brand standards across channels
• Own the operational rollout of new packaging - coordinating timelines, testing, and 3PL readiness to ensure smooth implementation
• Build and execute on eCommerce network strategy - evaluating 3PL capabilities, fulfillment center positioning, and carrier mix to improve cost and delivery performance
• Identify opportunities to improve the network as David's eCommerce volume and geographic footprint grow
• Identify process gaps across the eCommerce fulfillment operation and design solutions that reduce manual work and improve reliability
• Lead operational projects including 3PL onboarding, system integrations, and carrier improvements
• Partner with Retail Operations, Supply Chain, and Marketing on cross-functional initiatives that require eCommerce fulfillment input

What You'll Bring

• 1–3 years of experience in a fast-paced, execution-focused environment
• Strong analytical skills and comfort building performance reports and operational trackers
• Project management skills and a bias toward building processes
• Comfort moving between strategic questions and operational details
• Strong communication skills across audiences
• Preferred: Experience working with eCommerce 3PLs and understanding how consumer fulfillment differs from retail
• Preferred: Experience with Shopify, Amazon, and third party eCommerce sites

Practicalities

• This is a full-time role.
• Salary: $100,000 - $140,000 per year DOE, inclusive of cash bonus based on attainment of company targets
• Company equity opportunity
• 100% covered Health, Vision, Dental Insurance
• 401(k) with 4% match
• Additional perks, such as covered gym expenses
• Substantial and required PTO
• We work in the office 5 days per week in New York City – when culture lines up, it is fun to be in the office together.