eCommerce Driver/Trainer

Position Purpose

Driver Trainers are responsible for training new delivery drivers in accordance with company policies and procedures and administering behind‑the‑wheel road tests. Driver Trainers also serve as a resource to drivers throughout their employment journey. The Driver Trainer is the first call for all driver‑related incidents, customer issues, vehicle & equipment issues. The Driver Trainer also manages drivers’ meal‑break communications, absences/tardies, and finds additional drivers to cover routes as needed. The Driver Trainer supports the Operations Manager in defining and communicating daily routes to drivers.

Key Duties & Responsibilities

• Facilitate training classes for newly hired eCommerce drivers according to the Driver Training Program.
• Facilitate compliance training.
• Train and coach drivers on proper driving techniques, including defensive driving using the Smith System method.
• Administer written and driving‑related road tests.
• Conduct check rides to assess driving performance.
• Use Route Planner, Verizon Connect and Mobile Link internal systems.
• Review all daily AM/PM TMS/routing schedules by store to determine sufficient driver coverage and confirm resources to fulfill orders on time.
• Perform daily TMS/routing scheduling across 3‑5 shifts and communicate schedules with an average of 3‑5 drivers per store.
• Manage situations and communicate to drivers regarding start and end times, customer delivery expectations, order changes and availability issues.
• Partner with Operations Managers, Store Directors, Home Shopping Department Managers, and IT to minimize delays, errors, and unforeseen delivery issues.
• Problem‑solve and identify why items are missing, damaged or timelines delayed, and update management, customers and drivers.
• Troubleshoot driver calls regarding driving incidents, vehicle & equipment issues, and find additional drivers to cover routes due to sick calls and call‑offs.
• Coordinate truck maintenance and truck moves for the area to ensure proper fleet performance and optimization.
• Perform eCommerce projects and duties as assigned.
• Note: duties may vary by location and additional responsibilities may be assigned.

Qualifications & Experience

• High school graduate.
• 1+ year logistics experience, preferably with large teams in distributed locations.
• 1+ year retail operations experience, preferably in retail grocery.
• 1+ year facilitating training programs.
• Smith System Certification (a plus).
• 1+ year experience driving a van or truck (preferred).
• Excellent customer service, communication, interpersonal, and problem‑solving skills.
• Ability to think strategically and conceptually while managing details.
• Ability to work independently and as a strong team player.
• Flexibility to work a variety of shifts, days, evenings, and weekends.
• Valid driver’s license with no suspension or at‑fault accident within the last three years, no DUI/DWI within the past seven years, and no more than one moving violation on the driving record.
• Strong sense of urgency, business ethics, dependability and follow‑through.

Physical Requirements

• Ability to lift from ground level to overhead.
• Ability to carry and maneuver items weighing up to 50 lb.

Pay

The pay range is $25.00 to $29.20 per hour, but not less than the local minimum wage. Starting rates vary based on location, experience, qualifications, and any applicable collective bargaining agreement.

Benefits

• Medical, dental, vision, disability and life insurance.
• Sick pay (accrued based on hours worked).
• PTO/Vacation pay (accrued based on hours worked).
• Paid holidays (7‑9 days annually).
• Bereavement pay.
• Retirement benefits (pension and/or 401k eligibility).