E-Commerce Driver

About the role

Handle multiple and timely deliveries while providing excellent customer service, ensuring customer satisfaction, and supporting store operations.

Responsibilities

• Handle multiple and timely deliveries on a regular basis while maintaining great customer service and ensuring customer satisfaction.
• Handle each customer sales transaction in a courteous, friendly manner; greet customers sincerely and thank them upon completion.
• Always use proper customer service at the time of delivery.
• Effectively communicate any problems or issues with customers’ orders at the time of delivery.
• Communicate any delivery schedule changes (late or early) with customers in a timely fashion.
• Commit to the “Golden Rule” and work with other associates to build a strong e‑commerce team.
• Achieve the highest associate morale by working in a Respectful, Supportive, and Totally Team Oriented (RSTO) style.
• Coordinate orders and deliveries with the shopping manager; stay in constant contact regarding delivery problems or timing.
• Coordinate customer orders from all temperature zones to the customer’s doors (and beyond upon request) in a timely fashion.
• Work efficiently and at an acceptable pace, making timely and organized deliveries.
• Ensure proper storage and shipping of orders to limit shrink and damaged goods.
• Notify the shopping manager of customer complaints, security problems, and product problems.
• Communicate needs and problems to the store manager and cooperate with store managers and department specialists to optimize picking and delivery systems.
• Obey the laws and rules of the road; be safety conscious and correct or report any unsafe conditions observed.
• Report any damage, delivery vehicle problems, or property damage caused by vehicle or delivery equipment immediately to the shopping or store manager.
• Maintain a neat and clean delivery vehicle in proper working order.
• Keep accurate vehicle gas, service, temperature, and inspection logs.
• Practice good sanitation, safe food handling, neat housekeeping, proper hand washing, and food storage.
• Follow the “Cleaner’s Creed” and proper sanitation procedures.
• Notify management of associate theft, customer shoplifting, unauthorized markdowns, or property defacement.
• Successfully complete onboarding/e‑learnings and the checklist within 30 days of hire or entering the department.
• Perform other duties as assigned by management.

Requirements

• Be 21 years of age or meet company insurance driver requirements.
• Possess a valid Massachusetts driver’s license.
• Be authorized to work within the U.S.
• Submit to substance testing, CORI checks (per location), and annual driving record checks.
• Be well groomed, customer‑oriented, and capable of interacting with customers.
• Ability to handle multiple orders and deliveries on a daily basis within a structured time frame.
• Ability to read, write, speak, and understand English, and to follow instructions.
• Ability to work a schedule based on the business needs of the store location.

Skills

• Customer service and interpersonal communication.
• Time management and ability to handle multiple orders/deliveries.
• Safe driving and adherence to traffic laws.
• Safety awareness and hazard reporting.
• Sanitation, safe food handling, and proper housekeeping practices.
• Record keeping (vehicle logs, inspections).
• Teamwork and collaboration (RSTO philosophy).
• Problem solving and effective communication of issues.
• Coordination with shopping and store managers.
• Basic vehicle maintenance and cleanliness.

Pay

The hiring range for this position is $17.30 - $22.50 per hour.

Schedule

Ability to work a schedule based on the business needs of the store location.