eCommerce Customer Service & Fulfillment Specialist
All Surfaces · Plymouth, MN · 3 wk ago
OTHR$20–$22/hrFull-time
Branch: Walcro in Plymouth in the ShagTools department
Pay
$20-$22/hr
Schedule
Monday-Friday 8am-4:30pm and be willing to work a rotating half day on Saturdays as assigned
Responsibilities
Customer Service (70%)
- Respond to customer inquiries regarding order status, shipping, tracking, cancellations and returns.
- Assist with processing orders, verifying order accuracy and updating customers on their order progress.
- Address and resolve customer complaints including delayed shipments, lost packages, incorrect orders, damaged items, etc.
- Process return requests, coordinate replacements and ensure refunds are handled promptly.
- Coordinate with internal teams and logistics partners to ensure accurate and on-time deliveries.
- Maintain accurate records of customer interactions, orders and resolutions.
- Collaborate with the eCommerce team to monitor inventory levels and communicate stock issues or delays with customers and internal teams.
- Identify common customer pain points and suggest improvements to streamline fulfillment and customer service operations.
Order Fulfillment (30%)
- Process and manage online orders from multiple sales channels (Amazon, WooCommerce, etc.)
- Pick, pack and ship customer orders
- Ensure accurate order processing and shipment tracking information.
Requirements
- High school diploma or GED
- 1+ years’ work experience in eCommerce, customer service or order fulfillment.
- Experience with e-commerce platforms (e.g. WooCommerce, Shopify) and customer service tools (e.g. HubSpot, Zendesk)
- Basic knowledge of shipping carriers (USPS, FedEx, UPS) and their logistics processes.
- Strong computer skills including MS Excel, Word and Outlook
- Highly motivated, self-directed and results driven with the ability to multitask, prioritize and thrive in a fast-paced environment
- Strong problem-solving skills and attention to detail with a customer-first mindset
- Passion for delivering an exceptional customer experience
Qualifications
Highly Desirable Candidates May Also Have
- Experience with Amazon Seller Central
- Experience in the building materials distribution industry