Ecommerce Consultant for Ca region; Denvor, CO and Somerset, NJ regions

About the role

As an Automotive eCommerce Consultant, you will serve as an e-business advisor to a small group of automotive retailers. You will analyze e-business processes and policies, and coach/train dealership management and Internet department staff on performance improvement using up-to-date research and defined program guides and tools.

Responsibilities

• Act as an e-Business strategy consultant to top management at dealerships and to area OEM or Dealer Group executives.
• Build, train, and manage relationships to ensure positive feedback from dealers, OEM/Dealer Group regional directors, and area executives.
• Provide in-depth analyses and reports regarding field activities and dealership progress as directed by eDealer Solutions Lead, Manager, and/or Director.
• Attend regional dealer and field staff meetings; deliver presentations as requested and facilitate/train OEM/Dealer Group-sponsored seminars and breakout sessions.
• Review, critique, and discuss dealer websites, associated traffic, Internet and web site trends, and material announcements that affect the dealerships.
• Make monthly visits to develop, coach, train, and monitor process and results improvement initiatives; develop action plans for the dealerships and track progress.
• Track progress and ensure results through phone, email, and in-store visits.
• Provide training on Cobalt products and program specifics using a combination of onsite, phone, and distance learning.
• Provide training on associated eBusiness products such as lead management tools.
• Audit dealer websites, track changes, and calculate metrics.
• Analyze dealership eBusiness financial progress and performance to ensure implementation of appropriate process improvement techniques.
• Provide feedback and recommendations relative to product performance.
• Maintain accurate and timely record keeping and data delivery for all dealers and initiatives within assigned territory and programs.
• Communicate proactively with dealers through email, phone, and in-store visits.
• Sell Cobalt products, lead management, and training packages directly to designated customers within assigned territory.
• Meet with other field staff when appropriate.
• Drive acceptance of eBusiness principles and practices throughout the dealership.
• Provide training, coaching, and reporting as requested by the eDealer Solutions Lead Consultant, Manager, or Director.
• Analyze complete dealership eBusiness process; educate leadership on performance drivers; formulate action plan to improve performance; coach management and eCommerce staff to achieve plan goals.
• Work with dealership management and eCommerce staff to apply consistent measures to lead response, ROI, and other metrics as needed.
• Develop CRM plan for dealership; coach staff/train to execute.
• Meet high standards in verbal and written communication (writing sample required).

Requirements

• 4-7 years of professional direct sales and/or service experience.
• Automotive and/or Internet experience required.
• Excellent communication skills.
• Experience training one-on-one and large groups on a lead management tool/CRM tool.
• Extensive training/coaching experience on internet process, eCommerce product, or lead management CRM tools.
• Strong presentation skills.
• Ability to work independently from a remote/home office.
• Strong relationship-building skills.
• College degree or equivalent experience required.
• Must be able to travel up to 75% within an assigned region.
• Proficiency with Microsoft Word, PowerPoint, Excel, and Outlook required.

Benefits

• Medical, dental, and vision coverage for employee and dependents (including domestic partners).
• Wellness programs.
• Life insurance.
• Paid vacation time, personal days, sick leave, and holidays.
• 401K with company match.
• Employee referral bonuses.
• Stock option plan.
• Subsidized parking fees and bus pass.
• Onsite gym.