Ecommerce Account Manager - Native Mandarin Speaking

About the role

The Ecommerce Account Manager is responsible for managing and growing relationships with merchants on the Platform Services Marketplace Fulfillment platform. This position requires strong communication skills, a deep understanding of e-commerce, and the ability to work effectively in a remote setting.

Responsibilities

• Manage and grow merchant relationships through regular communication and support
• Provide guidance and training to merchants on best practices for selling on the platform
• Identify and address merchant needs and concerns promptly
• Collaborate with cross-functional teams to ensure seamless order fulfillment and customer service
• Monitor and report on merchant performance metrics

Requirements

• Native Mandarin speaking ability
• Bachelor's degree in Business Administration, Marketing, or a related field
• At least 3 years of experience in e-commerce or related field
• Strong organizational and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Experience with e-commerce platforms and marketplaces
• Knowledge of supply chain management and logistics
• Understanding of consumer behavior and market trends

Skills

• Strong interpersonal and communication skills
• Ability to work effectively in a remote environment
• Attention to detail and ability to manage multiple priorities

Benefits

• Competitive compensation package including base salary and commission
• Flexible work schedule
• Professional development opportunities
• Health insurance benefits

Pay

• $60,000 - $80,000 annually

Schedule

• Full-time remote position