ECH Project Manager

Responsibilities

• Accountable for the successful implementation, cutover, and hand-off to Support for emergency call handling projects
• Writes, manages, and implements the master project plan using automated project management tools, processes, and procedures.
• Makes measures of the performance relating to achieving each set of goals.
• Understands business implications on all projects.
• Acquires and maintains a high-level understanding of relevant internal organizational work flows and practices.
• Serves as the primary point of contact for customers, subcontractors, and internal staff for the project.
• Establishes and maintains contact with customers and channel partners as relates to their specific project.
• Provides regular status updates.
• Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines.
• Led scheduling status reviews with team members to track current status against planned progress.

Budgeting/Risk Management

• Initiates, generates, and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash).
• Analyzes project costs relative to the current budget, in collaboration with other team members and management to track current status against planned progress.
• Performs detailed analyses of program data and recommends solutions to customers.
• Provides ongoing assessment and coverage of the risks associated with a project.
• Alerts management of any problem(s) that could severely or adversely affect the project achievements; prepares a plan of action to resolve issues.

Qualifications

• Must be able to effectively lead and drive all assigned projects.
• Experience with Public Safety communications systems.
• Proficient in developing project documents as well as having experience in a cloud-based document management system (Google Workspace).
• Preferred: Project Management Professional (PMP) and/or Certified Associate in Project Management (CAPM).
• Understanding local public safety customers, such as police, fire, and emergency medical services, is a plus.
• Self-motivated team player able to work effectively with general guidance toward objectives.
• Excellent interpersonal, presentation, and negotiation skills.
• Work collaboratively with regional and territorial management.
• Able to effectively communicate with relevant peers and senior stakeholders.