eBilling Specialist

Greenberg Traurig (GT) is a global law firm with locations across 16 countries, offering a collaborative and innovative work environment.

About the role

The eBilling Specialist is responsible for handling all aspects of electronic billing for the firm’s e-clients, including implementation, maintaining client eBilling requirements, and ensuring accurate and timely invoice submission through eBillingHub. This role works closely with attorneys, billing staff, and local offices to resolve eBilling issues, manage rejections, appeals and budgets, and ensure compliance with client guidelines. This role will be based out of one of our U.S. GT offices, on a remote basis, and reports to the Director of Revenue Management.

Responsibilities

• Implements and onboards new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within the firm’s eBillingHub
• Submits electronic invoices accurately and timely in accordance with client eBilling guidelines
• Monitors invoice status and manages rejections, reductions, and appeals to ensure maximum recovery
• Researches and resolves invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
• Identifies and resolves rejection code issues; reviews and analyzes recurring rejections to identify root causes and ensure similar issues do not occur on future bills
• Maintains and updates client billing requirements, rules, and vendor portal settings
• Submits accruals and budgets through third-party vendor systems as required by clients
• Manages submission and maintenance of timekeeper approvals on client vendor sites
• Works closely with local offices to coordinate workflows and ensure successful invoice processing
• Generates and reviews billing reports to track submission status, outstanding invoices, and client trends
• Provides support to internal staff regarding procedures and client requirements
• Ensures compliance with firm policies and client standards
• Flexibility to attend onsite trainings, work overtime, and conduct business travel as needed

Requirements

• Bachelor’s degree or equivalent experience preferred
• A minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment

Skills

• Highly motivated self-starter with the ability to process a high volume of electronic bills per month with minimal supervision
• Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and effectively prioritize multiple tasks
• Strong attention to detail and outstanding organizational skills
• Ability to adapt and shift priorities in a fast-paced environment
• Strong analytical and problem-solving skills to identify and resolve issues independently and effectively
• Excellent interpersonal and written/verbal communication skills, professional demeanor, and ability to thrive in collaborative, team-oriented environments
• Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
• Aderant, eBillingHub, and/or Elite experience preferred
• Strong understanding of legal eBilling processes and client billing guidelines
• Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook
• Basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows
• Proactive approach to learning and adapting to emerging AI and related technologies

Benefits

GT offers competitive compensation and an excellent benefits package.