Eastern Production Supervisor

Job Overview

Our operations fulfillment process has two distinct steps - Roasting and Production. The entire manufacturing process in our roastery is managed by an operations Manager that works closely with a Roasting Supervisor and a Production supervisor. The Production Supervisor leads the team of people that are processing all roasted coffee - blending, packaging, and shipping. This position manages the daily fulfillment process from production scheduling, product materials inventory, as well as any issues that arise in the production phase of our manufacturing. They assist the operations manager with personnel management by collaboratively participating in hiring, reviews, and other staffing management needs as well as driving employee development to maintain flexibility in departmental staffing.

This role includes personnel management, and the Production Supervisor is expected to understand the compatible systems to help make daily fulfillment successful. The Production Supervisor should continually observe the way that roasted coffee is produced and how this function works in our overall business strategy. This person is a self-starter and works proficiently in a team. They can focus on day-to-day issues without losing focus on our bigger goals, they utilize skills to help team members achieve successful outcomes, and they are professionally engaged with the team and company.

Job Duties

• Personnel Management: Motivate and inspire an engaged team of over a dozen people
  Facilitate departmental and individual goal setting in alignment with the Company Plan through strategic planning sessions
  Responsible for quarterly and annual employee performance assessments
• Facilities: Helping facilitate regulatory compliance
  Responsible for working area conditions being safe, clean, and efficient
  Helping with weekly and monthly facility walk-throughs to build punch lists for warehouse needs
• Inventory Management: Manage weekly materials usage, counts, PO generation
  Create and maintain organization and count systems to minimize inventory variance
  Responsible for inventory counts and variances
• ERP Management: Managing processes and process documentation for daily production fulfillment
  Troubleshoot and solve production or order exceptions
  Collaborate with IT to constantly improve ERP (NetSuite) systems

Job Requirements

• Requirements: Manufacturing experience
  Valid driver’s license
• Preferred Skills: Manufacturing or Food Processing education or experience
  Warehouse management
  Personnel management
  Barista or Specialty Coffee experience
  Inventory control systems experience
  Understanding of LEAN manufacturing principles. Experience with lean manufacturing and quality systems supporting a continuous improvement culture

Physical Aspects of this Job

• Reaching: extending hand(s) and arm(s) in any direction
• Standing: particularly for sustained periods of time
• Walking: moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Fingering: picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling
• Grasping: applying pressure to an object with the fingers and palm
• Feeling: perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips
• Talking: expressing or exchanging ideas by means of the spoken word, those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
• Hearing: perceiving the nature of sounds at normal speaking levels with or without correction, ability to receive detailed information through oral communication, and to make the discriminations in sound
• Visual Acuity: Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes
• Conditions: Subject to environmental conditions - protection from weather conditions but not necessarily from temperature changes; subject to noise - there is sufficient noise at times to cause the incumbent to shout to be heard above the ambient noise level

90 Day Goals

• Attend New Employee Orientation, where applicable.
• Strong understanding of LEAN, GGOB, B-CORP
• Strong understanding of Counter Culture’s vision, mission, values, and plan
• Proficient with inventory control and work processes
• High competence with leading weekly meetings
• Consistently using departmental scorecards to track key metrics
• Participate in a quarterly strategic meeting
• Forklift certification

Benefits

• Group health (medical, dental and vision)
• Flexible Spending Accounts for Healthcare and for Dependent Care
• short- and long-term disability
• life insurance
• Wellness Benefits
• 401(k) program
• paid time off
• eight company holidays
• Stock Option Plan
• A Stake in the Outcome

About the Role

Counter Culture Coffee was founded in 1995 and is headquartered in Durham, NC, with regional offices in 12 major cities across the country. Counter Culture Coffee has been continuously innovating in the coffee industry and we’re looking for passionate, dynamic, diverse team members to help us expand our efforts and oversee roasting, packaging and fulfillment of some of the best coffees in the world.

Qualifications

We are seeking a candidate that thrives in a challenging, all hands-on deck environment. This position is in a shared office environment that may accommodate as many as 4 employees at any one time. The candidate must be able to multitask and perform effectively with frequent and varied distractions in what is sometimes a noisy environment.