Ease - Energy Advisor II

Position Summary

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. This position is responsible for providing our services directly to homeowners, landlords, building owners and other utility customers. You will provide expert advice and coordination for our programs while recommending specific modifications to electric and/or gas systems; you will also convince prospective clients of the improved efficiency that our services will bring. This role combines field work with office time (typically 3 field days to 2 office days per week).

Essential Duties And Responsibilities

• Direct installation of energy saving products as directed by program management
• Adhere to the safety requirements of the organization and the utility client
• Promote the energy efficiency program to customers, trade allies and program stakeholders within your assigned territory
• Understand and implement the company’s Sales Process, including but not limited to:
• Make outbound calls to existing customers to meet assigned energy saving targets
• Initiate new business with new customers through business-to-business efforts
• Manage field time effectively with customer, Trade Ally and program stakeholder visits
• Develop and deliver presentations to create awareness about the program
• Respond to customer inquiries and concerns by phone, electronically or in person to move projects towards completion
• Work with utility customers to provide energy efficiency and the business activities of its customers
• Identify and provide documentation of on-site opportunities and written summary reports for energy efficiency to customers and client/Program Manager, provide follow-up to as required
• Discuss technical elements of energy consuming equipment-i.e., lighting, HVAC, hot water system, building and pipe insulation, and air sealing
• Enter data into spreadsheets and database to determine energy savings and to manage current projects which may also include collaborating with Energy Engineers as required
• Maintain professional appearance and behavior appropriate for a representative of our organization and the utility
• Build quick rapport with customers. Quickly initiate conversations with customers on site and virtually regarding energy usage at the facility
• Willingness to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year
• When required, provide written summary reports directly to the customer, and summary reports to the client/Program Manager
• Aid Program Manager in the training of new team members
• Lead presentations promoting energy efficiency programs for targeted groups
• Aid customers through the rebate application process
• Install energy efficiency products in tenant units and building common areas
• All other duties as assigned

Position Requirements

• Education and Experience: Bachelor’s degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in electric/gas utility field will be considered. Equivalent work experience may be considered.
• Experience: 3 – 5 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related experience
• Previous experience managing staff performing proactive customer outreach activities: 2 – 3 years of experience in energy efficiency and/or energy modeling
• Previous customer service, sales, or marketing experience
• Skills, Knowledge And Abilities: Must be self-motivated, organized and have ability to prioritize workload. Must be flexible to handle a wide variety and work at a fast pace. Ability to adapt to changing environment in the program when required. Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook. Strong data entry skills in entering information in tracking systems/databases. Ability to communicate effectively, both verbally and in writing with customers, clients and employees. Knowledge of mathematical concepts such as fractions, percentages and ratios. Committed to diversity and inclusion. Reliable transportation
• Licenses & Certifications: Valid driver’s license
• Travel Requirements: Willingness to travel less than 50%

Safety -Sensitive Role Addendum

Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate’s direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.